Systems Enablement Specialist M&E

London - UK

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Serve as the dedicated systems enablement specialist and process owner for FCM M&E. Bridge business requirements with technology solutions while enforcing governing and continuously improving operational standards and tool usage aligned with global OBW standards. Act as the critical bridge between global product owners regional business needs and frontline operations. Whilst this role will primarily focus on M&E there is an expectation to support across all corporate brands to ensure aligned future-fit and scalable ways of working.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the worlds largest travel companies with over 12000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries our roles are diverse and our opportunities are endless. Together we live and breathe our number one philosophy our people and turn up each day driven by our purpose to open up the world for those who want to see. Put simply were a bunch of travel lovers looking for more travel lovers to join our family.

About you

Minimum 3-5 years experience in business systems process improvement or operations roles
Proven experience with business process mapping documentation and optimisation
Demonstrated ability to configure and manage business systems/platforms
Strong stakeholder management experience across multiple organisational levels

Highly Desirable:

Experience in travel hospitality or events industry
Knowledge of meetings & events business models and workflows
Experience with travel management systems (e.g. Workspace Agent Workspace booking platforms)
Exposure to OBW (Operating Business Way) or similar operational frameworks
Experience working in a matrixed organisation with global/regional structures
Lean Six Sigma process improvement or business analysis certification

Technical Proficiency:

System configuration and administration capabilities
Understanding of CRM booking or event management platforms
Comfortable learning new technologies quickly
Basic understanding of system integrations and data flows

Our award-winning work perks

Discounted travel for family and friends- booked by our in-house travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think monthly award nights global conferences end-of-financial year balls more).
Active Hour an hour set aside each week to spend on your well-being.
Bronze-level health cash plan - claim cash back against a range of medical services including dentistry optical and chiropractic.
Plus so much more (company-matched charitable giving excellent pension scheme an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

Required Experience:

About Flight Centre Travel Group

About you

Minimum 3-5 years experience in business systems process improvement or operations roles
Proven experience with business process mapping documentation and optimisation
Demonstrated ability to configure and manage business systems/platforms
Strong stakeholder management experience across multiple organisational levels

Highly Desirable:

Experience in travel hospitality or events industry
Knowledge of meetings & events business models and workflows
Experience with travel management systems (e.g. Workspace Agent Workspace booking platforms)
Exposure to OBW (Operating Business Way) or similar operational frameworks
Experience working in a matrixed organisation with global/regional structures
Lean Six Sigma process improvement or business analysis certification

Technical Proficiency:

System configuration and administration capabilities
Understanding of CRM booking or event management platforms
Comfortable learning new technologies quickly
Basic understanding of system integrations and data flows

Our award-winning work perks

Discounted travel for family and friends- booked by our in-house travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think monthly award nights global conferences end-of-financial year balls more).
Active Hour an hour set aside each week to spend on your well-being.
Bronze-level health cash plan - claim cash back against a range of medical services including dentistry optical and chiropractic.
Plus so much more (company-matched charitable giving excellent pension scheme an active hour each week etc.)