Head of People (all genders)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
We make digital experience operations work: hands-on people-first ready for AI.
The opportunity behind this role
ctrl QS is entering its next phase with a clear strategic direction: we are sharpening our positioning around scalable repeatable solution offerings and deliberately weaving AI and automation into day-to-day digital operations where it creates measurable impact. At the same time we double down on what made ctrl QS successful in the first place: hands-on execution high delivery standards and a people-first approach that helps clients teams adopt change so technology investments translate into results.
AsHead of People your role is to make this direction scalable through people and leadership. You translate strategy into practical People Management standards guiding principles and clear guardrails that fit our services model values and culture. You build on our established HR frameworks (performance roles compensation core HR processes etc.) with consistency and sense for optimization and enable leaders to lead well in a high-expectation delivery-driven environment. This requires someone who listens first understands our DNA and success factors and evolves what works with care and pragmatism.
In parallel ctrl QS is undergoing a mission-critical transition from founder-led leadership (after 17 years) to a management-led setup. Helping the organisation navigate this shift successfully in close collaboration with the CEO and leadership team is a core part of the mandate.
The opportunity behind this role
ctrl QS is entering its next phase with a clear strategic direction: we are sharpening our positioning around scalable repeatable solution offerings and deliberately weaving AI and automation into day-to-day digital operations where it creates measurable impact. At the same time we double down on what made ctrl QS successful in the first place: hands-on execution high delivery standards and a people-first approach that helps clients teams adopt change so technology investments translate into results.
AsHead of People your role is to make this direction scalable through people and leadership. You translate strategy into practical People Management standards guiding principles and clear guardrails that fit our services model values and culture. You build on our established HR frameworks (performance roles compensation core HR processes etc.) with consistency and sense for optimization and enable leaders to lead well in a high-expectation delivery-driven environment. This requires someone who listens first understands our DNA and success factors and evolves what works with care and pragmatism.
In parallel ctrl QS is undergoing a mission-critical transition from founder-led leadership (after 17 years) to a management-led setup. Helping the organisation navigate this shift successfully in close collaboration with the CEO and leadership team is a core part of the mandate.
What youll do
You own and lead ctrl QSs people and culture agenda as a strategic growth driver and you make it real through hands-on execution close to the business.
Key responsibilities include:
Key responsibilities include:
- Partner with the CEO C-level and management team on people priorities that support our strategic direction and value creation plan
- Help steer the transition from founder-led to management-led by building leadership clarity consistent ways of working and strong decision routines
- Build on our established HR framework (performance management salary processes role descriptions and core HR ops) and run it with high quality and reliability
- Define and embed People Management standards guiding principles and guardrails that fit our delivery-driven services model ourcultureand our values
- Enable leaders to lead well:providepragmatic guidancecoachingand tools especially in performancefeedbackand team development
- Own workforce and staffing steering together with the business ensuring we can deliver athigh standardswhile staying economically disciplined
- Lead change through proactive planningengagementand execution with clear communication in an international environment
- Ensurelaborlaw compliance and pragmatic risk management without turning HR into a policy function
- You will lead the People Team with the sub-functions HR Operations Staffing and Workplace Experience
What you can offer
You bring substance judgement and the ability to operate in a high-expectation delivery-driven services environment.
We think this role fits you if you have:
We think this role fits you if you have:
- Proven HR leadership experience in a people-based services context (agency consultancy tech-services platform-services or similar)
- A strongtrack recordof running performance and people processes that are fairclearand taken seriously by leaders and teams
- You are truly open-minded and canlisten deeply understand anorganisationsDNA and build on what works rather than copy-pasting past playbooks
- Confidenceoperatingclose to the business including delivery and account reality not at arms length
- A pragmatic operating model mindset: you can translate strategy into standards routines and execution thatactually stick
- Excellent communicationskillsand solution orientation: diplomatic clear and comfortable guiding through ambiguity
- The ability to balance performance orientation (quality and speed) with a supportive collaborative people-centeredapproach
- Very goodEnglish German is a plus - not a blocker
- exposure to PE-backed environments value creation planning or M&A integration work.
What we offer
- A mission-critical role with real impact on how ctrl QS scales into its next phase
- A company that already works well with high delivery standards long-term enterprise client relationships and a committed team
- Close collaboration with CEO C-level and management team with clear expectations and meaningful decision space within aligned guardrails
- A hybrid working setup with Berlin as home base (regular in-person presence expected for collaboration and connection)
- An international people-centred environment that values clarity quality and getting things done
About us
ctrl QS is a hands-on partner for multinational enterprises and global market leaders that run digital experience platforms across many markets teams and stakeholders. We help clients roll out digital capabilities at scale run and continuously improve day-to-day digital operations and enable people so tools and change stick.
We work inside enterprise DXP and CMS environments and connected MarTech stacks and we are deliberately weaving AI and automation into operations where it creates measurable impact. We are not a creative or media agency and we are not a body-leasing model. We operate close to delivery reality where quality speed and trust matter.
ctrl QS is a team of 150 people from 30 nationalities. Our home base is our Berlin office with a smaller hub in Munich. We work in a hybrid setup (remote and in-office) with regular in-person time to support collaboration culture and strong team connectivity. Since 2021 private equity investor Odewald KMU has been invested in ctrl QS.
We work inside enterprise DXP and CMS environments and connected MarTech stacks and we are deliberately weaving AI and automation into operations where it creates measurable impact. We are not a creative or media agency and we are not a body-leasing model. We operate close to delivery reality where quality speed and trust matter.
ctrl QS is a team of 150 people from 30 nationalities. Our home base is our Berlin office with a smaller hub in Munich. We work in a hybrid setup (remote and in-office) with regular in-person time to support collaboration culture and strong team connectivity. Since 2021 private equity investor Odewald KMU has been invested in ctrl QS.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a broad range of specialized services from hands-on support to rollout- and change management. We achieve hands-on global implementation, successful adoption of digital solu ... View more
