Support Professional, Enrollment Specialist Training Solutions (Part-time)

The Support Professional Enrollment Specialist for Customized Training (Enrollment and Billing) to the Training Solutions Department under the School of Workforce Development provides support to various processes within the department.

INTERNAL: Only current APSS employees may apply.

Requisition ID: 1068
Position Number:
Employee Group: APSS
Schedule: 24 hours per week 52 weeks per year
Compensation: Level C $17.94 per hour
Benefits: Part-time prorated
Reports to: Lead Training Coordinator
Posting Opens: 2/20/2026
Posting Closes: 3/6/2026

ESSENTIAL FUNCTIONS

• Provide data entry for customized training students in College electronic systems (i.e. PeopleSoft Modern Campus).
• Maintain trainee records student/organizational IDs prepare training certificates.
• Create invoices track and post revenue to the College systems for customized and Continuing Education.
• Maintain orderly files and accurate information for timely internal and external reporting.
• Assist with mailings and typing of memos and forms.
• Respond appropriately to and direct telephone or e-mail inquiries for internal and external customers.
• Produce monthly reporting for customized training including quotes contracts class expenses and revenue and MNJTP company progress reports.
• Assist with the preparation of correspondences documents presentations and forms.
• Organize and maintain effective filing system.
• Assist in answering phones and guiding visitors.
• Coordinate work with other offices and departments and serve as back-up for M-TEC receptionist as determined by Customized Training Manager.
• Help arrange and prepare materials for meetings.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Associates degree or comparable combination of relevant education and experience

Work Experience

• Minimum of two (2) or more years of business or education experience required
• Basic accounting and billing experience required

Skills

• Ability and willingness to learn new technologies and applications
• Knowledge of Microsoft Office software required
• Willingness to learn PeopleSoft (CWIS) Continuity and other electronic systems
• Past history of dependability excellent attendance and punctuality
• Demonstrated ability in customer service skills including effective communication and pleasant helpful manner both in person and on telephone required
• Demonstrated ability to work in a cross-functional team
• Excellent organizational skills. Ability to organize prioritize and complete tasks in a timely manner
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time

Mental Demands

• Ability to work with details and figures to produce accurate information.
• Demonstrated initiative problem-solving trouble shooting and follow-up abilities.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Must possess skills to work effectively with people of diverse ages ethnic sexual and socio-economic backgrounds.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to work in a high traffic indoor environment
• Ability to work in busy office with frequent interruptions
• Must be able to work flexible hours as needed

BENEFITS

• Health Coverage: Six health insurance plan options including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options including a state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex/gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.