ITSM Process Improvement Manager #3091
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ITSM Process Improvement Manager
Location: Austin TX (Hybrid)
Contract: 12 Months (with potential extension)
*extensive background check required*
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows identify inefficiencies and deliver data-driven improvement strategies aligned with technology solutions.
Required Qualifications
Key Responsibilities
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Location: Austin TX (Hybrid)
Contract: 12 Months (with potential extension)
*extensive background check required*
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows identify inefficiencies and deliver data-driven improvement strategies aligned with technology solutions.
Required Qualifications
- 8 years in process engineering or business process improvement
- 5 years evaluating and optimizing workflows
- Six Sigma Black Belt certification
- Experience leading large-scale process transformation initiatives
- Proficiency in process modeling tools (e.g. Visio)
- Strong stakeholder engagement and facilitation skills
- Some experience in regulated environments Lean certification familiarity with automation/low-code tools is highly desirable
Key Responsibilities
- Conduct end-to-end process reviews across functional areas
- Document As-Is and design optimized To-Be workflows
- Perform gap and root cause analysis (Lean/Six Sigma methodologies)
- Develop KPIs and performance metrics to measure impact and ROI
- Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
- Facilitate stakeholder workshops and collaborate with IT and operations teams
- Deliver executive reports improvement roadmaps and final recommendations
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Required Experience:
Manager
Key Skills
About Company
Genius Road is a certified women-owned, boutique technical, telecom and executive recruiting firm based in Dallas, Texas.
