Director, Business Operations – People & Culture

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses critical infrastructure organizations and government agencies rely on Zscaler to secure users branches applications data & devices and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We champion an AI Forward People First philosophy to help us accelerate and innovate empowering our people to embrace their potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Director of Business Operations - People & Culture to join our team. This role is based in San Jose CA (onsite Tuesday-Thursday) reporting to the VP People Operations in the People & Culture (P&C) department. As the Director of Business Operations for P&C you will be the operating system for our HR organization managing our business rhythms to drive execution of our strategy through goal setting and tracking KPI measurement and insights and special projects. This role requires dynamic range navigating seamlessly between high-level strategy and hands-on execution across all functions and levels of leadership. You arent just managing tasks; you are architecting the cadence clarity and accountability that allow our People Leadership Team (PLT) to execute at scale.

What youll do (Role Expectations)

• Act as a strategic partner to the PLT to refine strategy and translate high-level goals into prioritized quarterly actions.
• Orchestrate the business rhythm by leading OKR management facilitating high-impact executive reviews and operationalizing the annual operations calendar across P&C
• Collect maintain and monitor P&Cs key performance results thru dashboards to produce rich and relevant insights and make high-quality data-driven decisions.
• Lead critical cross-functional special initiatives and co-create solutions with seniors leaders across Zscaler.
• Represent the People & Culture function within the broader business operations community to ensure a no surprises environment through proactive collaboration.

Who You Are (Success Profile)

• You deliver on your commitments able to work through dependencies and conflict to achieve committed outcomes.
• You are a systems thinker able to connect horizontally and vertically across multiple disciplines to generate business insights and identify improvement opportunities.
• You are resilient and adaptable to ambiguity and rapid change viewing change as an opportunity and maintaining focus during high-pressure situations.
• You are a clear communicator able to articulate complex principles and context to stakeholders of every level of expertise.
• You lead with integrity holding yourself to a high standard of accountability and building trust through transparent action.
• You are data-driven using analytics to find the truth and replacing assumptions with evidence to drive better outcomes.

What Were Looking for (Minimum Qualifications)

• 10 years of experience in Business Operations or Strategy supporting VP-level leaders
• Proven ability to manage complex business rhythms with a sense of urgency and velocity
• Demonstrated experience with OKR management and leading end-to-end strategic planning cycles
• Strong proficiency in developing data-driven dashboards and executive-level communications
• Ability to strategize on an end state while remaining willing to execute tactical details regardless of level

What Will Make You Stand Out (Preferred Qualifications)

• Previous experience in a high-growth SaaS environment
• Proven track record of navigating and influencing within a global People & Culture or HR organization
• Experience practicing asynchronous collaboration to connect disparate department strategies into a cohesive vision

#LI-Hybrid #LI-AT4

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.