Referral Manager
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 100000 - 125000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.
About
The Referrals Manager Complex Litigation is responsible for ensuring prospective clients not retained by Morgan & Morgan are placed with the right firm to pursue their case. This role combines relationship management and business development with operations and data driven decision-making. A successful Referrals Manager will be adept at strategically identifying placing and overseeing referred-out cases to ensure clients consistently receive exceptional service. The ideal candidate will be intellectually curious highly organized data-driven and a natural relationship builder.
Responsibilities:
- Serve as cross-functional leader within Morgan & Morgan to design and implement intakecriteria to appropriately screen potential clients for retention and referral
- Analyze client intake outcomes to uncover missed opportunities by identifying turned down cases that could have potential for outbound referral
- Liaise with the groups Leadership to determine the best partner to send specific casesbased on areas of expertise litigation leadership and other factors.
- Serve as account manager and key point of contact with partner firms remaining abreast of their case types of interest negotiating terms of referrals and owning process to refer out clients to prospective firm
- Manage process for onboarding referral firms and implement a seamless referral process including execution of all agreements systems integration / adoption and other data sharing
- Develop and maintain dashboards or regular reporting for leadership on outbound referral performance and financial impact
- Monitor referred-out cases for proper work up and own KPI tracking including presentation of performance reports for internal stakeholders
- Remain abreast of active Mass Tort litigations industry trends competitive dynamics and emerging opportunities
- Consistently meet or exceed performance targets and financial goals
Job Qualifications
- 3 years of total work experience in account / partner management operations strategy or finance roles
- Operational discipline with demonstrated ability to follow-through and execute
- Strong analytical skills with the ability to identify trends and actionable insights in large data sets and drive decision-making.
- Strong interpersonal skills with the ability to build trust-based relationships with both
- internal stakeholders and external partners
- Willingness to participate in key industry and mass tort conferences (e.g. MTMP AAJ and similar events) to build relationships stay current on emerging litigations and strengthen the firms referral network
- Clear confident communication with ability to engage professionally with attorneys andother legal professionals through thoughtful outreach
- Proficiency in Microsoft Office. Familiarity with Salesforce and/or BI tools (e.g. Power BI) a plus
- Familiarity with Complex Litigation / Mass Tort litigation and lifecycle a plus
- Demonstrated negotiation skills particularly around structuring agreements aligning onterms and managing competing interests
- Comfort working autonomously in a fast-paced high-growth environment across multiple high-priority projects
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Salary Range
$100000 - $125000 USD
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For full-time employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgans privacy policy.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Morgan & Morgan is America’s Largest Personal Injury Law Firm. 1,000+ Lawyers. Over $20 billion earned. 24/7 free consultation. Contact us today for full details.
