Customer Service Apprentice
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: 5380 Work Model: Full-Time Contract Type:Permanent Job Category: Customer Service
Role: Customer Service Apprentice
Contract: Permanent
Hours: Monday Friday 0830-1730
Location: Rochdale
Why Join DACHSER
What really sets us apart Our people. Here your ideas matter your energy fuels success and youll be part of a fast-paced supportive team thats shaping the future of logistics.
Purpose Of the Role:
Provide exceptional customer service and operational support within DACHSERs fastpaced logistics environment. By managing customer enquiries coordinating with suppliers and internal teams and ensuring accurate administration of orders and documentation the apprentice helps keep goods moving efficiently through the supply chain. The position plays a key part in maintaining strong customer relationships supporting daily operations and contributing to a collaborative servicedriven team.
Responsibilites
- Deliver highquality customer service within agreed timeframes
- Build and maintain strong relationships with customers and suppliers
- Communicate proactively with partners customers and internal teams via phone and email
- Process orders accurately including data entry and customs documentation
- Monitor shipment progress and update stakeholders on any changes or delays relating to customs or operational issues
- Support daily operational activities within the department
- Carry out administrative duties to ensure smooth workflow
- Contribute to a positive collaborative team environment
The ideal candidate will have
- Strong communication skills confident in both verbal and written communication
- Excellent organisational abilities able to manage tasks priorities and workflow effectively
- Proactive problemsolving skills able to assess issues and identify practical solutions
- High attention to detail committed to accuracy and quality in all work
- Solid IT capability comfortable using a range of systems and digital tools
- Effective time management able to meet deadlines and manage competing demands
- Adaptable and flexible comfortable working in a fastpaced or changing environment
- Confident and approachable able to build positive working relationships
Benefits That Support You
At DACHSER we believe in taking care of our people inside and outside of work. Heres what you can enjoy as part of our team:
- Free Car Parking -hassle-free parking every day so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday generous time off to rest recharge and enjoy life outside of work.
- Life Assurance -Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts -from day one access exclusive deals on holidays fashion supermarkets gyms insurance and more
- Pension Plan -a flexible tax-efficient pension scheme where you decide your contribution level helping you plan.
- Health Perks -free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees -know someone perfect for the team Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings believing that diverse teams drive innovation and success. Because for us logistics is a people business and we cant wait to meet you.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
