Lead Platform Engineer Servicenow

Additional Job Description

This role willbe joiningtheServiceNowPlatformOperations this position you will work with end-users analysts IT teams and key stakeholders to implement/execute for a minimum of 2 areasAPOITSM HR CSM ITOM and/or CMDB solutions - leveragingbest technicalpractices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team memberwith leadership experiencewho is innovative eagerdrivenand motivated to rise to the challenges of a continuously evolving technological industry and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

Manage andmaintainthe ServiceNow Platform including configuration customizations and

day to day Administration tasks.

Help design develop and implement new features modules and functionalities with ServiceNow to

enhancebusiness processes and workflows.

Collaborate with ServiceNowand business teams to meet business needs and implement technical

Solutions.

MonitorSystem performance troubleshoot issues and implement corrective actions to ensure

optimaluptime andsystem availability.

Create andmaintaintechnical documentation including system design diagrams process flows

and configuration details

Stay knowledgeable of emerging ServiceNow features capabilities and best practices and help

recommendinnovative solutions to drive continuous improvements.

Help lead cross-functional collaboration to deliver platform enhancements

HelpMentor and coachteam to foster professional growth technical excellence and team cohesion

MinimumRequirements:

Certified ServiceNow System Administrator

Bachelors degree in computer science or related field

7years of experience supporting implementation administration configuration and development on

the ServiceNow platform in a medium or large enterprise organization

3 years of experience with ServiceNow workflows or Flow Designer

Experience configuring and implementing ServiceNow out-of-box applicationssuch as

APO/ITSM/ITOM/CSM/SPM/PA/APM

Knowledge of AI and ML Capabilities

Experience working with ServiceNow in a large enterprise

Ability to contribute and Leadprojects followingAgilemethodologies.

Experience working with Business Rules Script Includes Access Control Lists Scheduled Job UI

Actions Client Scripts Catalog Client Scripts UI Scripts UI Policies and Catalog UI Policies

Experience on Catalog Item Record Producer Order GuideWorkflowand Inbound Email Actions.

ExperiencewithAutomationScheduled Jobs Events and Email Notifications Email Scripting Email

Templates.

Experience with implementingupdate sets batch sets and per scrum releasemethodology

Experience with ServiceNowinstancecloning system patching and upgrades

Proven abilityto work independently as well as part of a team in a dynamic environment

Ability toeffectively prioritize and execute

Excellent problem-solving skills and attention to detail

Preferred Requirements:

ServiceNow Accounts Payable Operations Experience

ServiceNow Certified Implementation Specialist(any module)