Assistant General Manager

Orange, CA - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Assistant General Manager (AGM) supportsthe Front and Back of the House operations and overall performance of a singleQSR location. The AGM works inpartnership with the General Manager and assumes operational leadershipresponsibility when the GM is offsite. This role focuseson execution team leadershipand development and serves as a key pipeline position for future GeneralManager roles.

Essential Duties and Responsibilities Operational &Financial Support

Supports BOH and FOH daily operations to ensure consistent execution of company standards and guest serviceexpectations.

Assists the GM in managing operational controls including laborfood cost inventory and daily performance metrics.

Helps analyzeoperational results and supports actionplans to improveefficiency productivity and profitability.

Ensures operational readiness during shiftsby addressing staffing product availabilityand execution gaps.

Manage third-party delivery services and ensure same quality of food and guest service Identifies operationalopportunities and implements action plans to improve performance efficiencyand profitability.

Team Leadership &Development

Leads and supports Shift Supervisors and restaurant team members through coaching direction and rolemodeling.

Reinforces performance expectations and supportscorrective action in partnershipwith the GM.

Creates a positive and respectful work environment that promotes teamwork engagement and accountability.

Serves as a developmental leader for Shift Supervisors preparingthem for increased responsibility.

Training & Execution

Supports onboarding and training of new hires to ensureunderstanding of job dutiesservice standards and safety requirements.

Reinforces properexecution of policies procedures and brand standards through hands-on leadership.

Ensures requiredtraining and certifications are completed andmaintained.

Service Standards& Compliance

Promotes a guest-first culture and addressesguest concerns and complaints during assigned shifts.

Supports guest recoveryefforts and escalates complex issues to the GM as needed.

Reinforces service standards and monitors guest interactions to ensure a consistentexperience.

Responsible to manageguest sentiments via in-person feedbackand other reviewing sourcesi.e. Yelp Google Tattle etc.

Staffing Scheduling & Workforce Support

Assists the GM with interviewing hiringand onboarding teammembers.

Supports scheduleexecution by managingshift coverage call-offs and staffingadjustments in real time.

Enforces attendance and punctuality expectations in accordance with companypolicies.

Safety Compliance & Facility Oversight

Ensures daily compliance with food safetysanitation and workplace safety standards.

Conducts routinechecks of BOH and FOH areas to identify safetycleanliness or facilityconcerns.

Reports maintenance equipment or safetyissues promptly to the GM.

Supports compliance with all applicable employment laws and company policies.

Collaboration & Communication

Maintains ongoingcommunication with the GM regarding daily operations staffing and performance issues.

Partners with HR Training and Operations teams as directedto support company initiatives.

Communicates clearlywith team membersto ensure alignment and consistent execution.

Completes other duties as assigned by the GeneralManager

Obtains ServSafeCertification within 30 days of hire

Requirements

Minimum of 2 years of experience in a supervisory or management role in a QSR or similar environment

Demonstrated abilityto lead coachand motivate a diverse team

Working knowledgeof restaurant operations labor management and food safety practices

Proficiency in verbal and written Englishcommunication; bilingual English/Spanish is a plus

Flexible availability including nights weekends and holidays.

Intermediate computer skillsincluding MS Office(Excel Word Outlook)

High School Diplomaor equivalent

Key Competencies

Guest-Centered Mindset

Team Leadership & Coaching

Communication & Coordination

Problem Solving

Reliability & Follow-Through

Compliance & SafetyAwareness

Required Experience:

Director