On Call Representative
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At JEVS Care at Home we provide compassionate high-quality home care servicesand our On-Call Representatives are the heartbeat of our after-hours operations. If you thrive in fast-paced environments and want to make a meaningful difference this role was made for you.
On-Call Representative is responsible for maintaining relationships with clients and caregivers including but not limited to staffing scheduling and supervision of caregivers after normal business hours. Strong communication skills are necessary to be successful in ensuring clients are covered after normal business hours.
Responsibilities
- Respond to all calls promptly and professionally represent JEVS Care at Home to all callers.
- Knowledgeably and successfully handle incoming service inquiries.
- Coordinate and communicate any/all staffing changes that occur due to client request callouts or other reasons. Replace staff as requested.
- Document all service inquires and forward information to office team for follow-up utilizing appropriate tools reports and official forms.
- Manage client and caregiver emergencies timely and effectively. Document accordingly for any necessary follow-up.
- Communicate any client changes promptly to family referral source payer source coordinator and office staff.
- Accurately report all calls to the office staff daily through detailed and specific documentation on the on-call log. On-call reports to be saved to a shared folder for reference as needed.
- Troubleshoot EVV concerns with caregivers as needed.
- Complete and forward Incident Reports (IR) timely.
Required Education and Experience
- Minimum of 2 years experience working in Home Care with The Office of Long-Term Living elderly and/or disabled population helpful.
- Experience with case management/coordination records/utilization management preparing reports or other documentation desirable.
- Bi-lingual preferred..
- Strong Organizational Time Management and problem-solving skills required.
- Proficiency in Microsoft Office and knowledge of HHAeXchange.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Get paid to care for an elderly or disabled family member or friend. We can help you apply for a state waiver to cover services if they are not on a waiver. I can be contacted directly at 412-450-6180 or [email protected] Family Caregivers ne
