ProjectAccount Manager

About the Role Job Title: Project / Account Manager (Glass & Mirror Solutions) Location: Office-based (within reasonable commute) Hours: Monday Thursday 7:00am 4:00pm Friday WFH Salary: 45000 The Role An established and highly reputable glass processing and supply business is seeking a technically capable and commercially minded Project / Account Manager to manage a portfolio of smaller projects forming part of larger contracts. This role focuses on projects ranging from approximately 3000 to 200000 in value typically running for 23 months. You will act as the key point of contact for customers ensuring strong communication technical accuracy and successful project delivery. The existing team offers strong technical expertise; this position has been created to enhance client communication relationship management and proactive project ownership. Key Responsibilities

Manage multiple live projects simultaneously (circa 3K200K value) Act as the primary point of contact for customers throughout the project lifecycle Build and maintain strong professional client relationships Interpret and discuss client requirements advising on appropriate glass and hardware solutions Liaise closely with factory and production teams to ensure delivery timelines are met Monitor collection and dispatch of glass by subcontractors Conduct site visits to:

o Check project progress o Resolve technical or logistical issues o Ensure installations meet specifications

Research and source suitable hardware and specialist components where required Provide technical input on bespoke or specialist requirements (e.g. steam rooms saunas moisture-

sensitive environments) Ensure projects are delivered on time within scope and aligned to client expectations

Example of Project Scope For example a client requiring glass for a steam room or sauna may need specialist hinges and hardware suitable for high-moisture environments. This role involves:

Discussing performance requirements with the client Identifying potential technical challenges Researching and recommending suitable hardware and fittings Working with production to deliver a compliant practical solution

Skills & Experience Required Essential:

Strong technical knowledge within glass glazing mirrors or related architectural products Proven experience in project management or account management within a construction/manufacturing

environment Excellent communication and customer service skills Ability to interpret technical drawings and specifications Confident liaising with factory/production teams Highly organised with the ability to manage multiple projects simultaneously Comfortable conducting site visits

Desirable: Experience working with specialist hardware (hinges fittings fixings) Understanding of glass performance in specialist environments (e.g. high humidity areas) Knowledge of subcontractor coordination

Personal Attributes

Commercially aware and solution-focused Strong relationship builder Proactive and confident communicator Detail-oriented but client-focused Calm under pressure

Working Pattern

Office-based role to enable close collaboration with factory and production teams Monday to Thursday 7am 4pm Friday working from home