Experience Research Vice President
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you eager to work at a growing digital bank launching new products in a new market and deliver first-class customer experiences JPMorgan Chase & Co. is expanding into Germany and were looking for a qualitative Lead User Experience Researcher (Vice President) to join us in Berlin. As part of our Design and Customer Experience team youll play a pivotal role in launching innovative products and creating a seamless digital banking experience for Chase Germany.
Youll collaborate closely with Product leadership leveraging your expertise in UX research and knowledge of the German banking landscape. Your insights will directly inform strategic decisions design direction and content development helping us build a digital bank that puts customers first and considers the cultural context and user needs of German banking consumers.
If youre a proactive communicator a strategic UX thinker and thrive in a fast-paced dynamic environment we invite you to join us and make a lasting impact on the future of banking in Germany.
Job responsibilities
- Design and execute end to end research studies from discovery - concept testing - delivery - continuous improvements to identify customer needs preferences and behaviors that foster product improvements and innovation
- Experience of broad range of research methods such as diary studies co-creation workshops discovery interviews and usability research.
- Analyze and interpret data using advanced qualitative and quantitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate moderated and unmoderated qualitative studies with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Willingness to participate and contribute to the Research community and foster a culture of continuous learning and knowledge sharing within the Design and Customer Experience team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in generative and evaluative user experience research with a strong focus on qualitative and some quantitative research methods
- Proven ability to conduct various research techniques such as ethnography surveys interviews and advanced data analysis to derive actionable insights for product teams and the wider business
- Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams including UX designers product managers and developers to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset with an ability to adapt study parameters to accommodate changing product design needs
- Fluent in both German and English languages
- Strong stakeholder management skills
- Strong presentation and communication skills
Preferred qualifications capabilities and skills
- Basic knowledge of German banking landscape
- Research experience in finance and banking
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
