Senior Services Manager

Senior Services Manager

Salary 29000 to 30200 paand great benefits including Health Cash Plan

Permanent (37.5 hpw)

Norwich Norfolk

We cant offer a CoS for this role

Home a place where you belong

Want to lead a team that really cares and empowers customers to live their best lifeAs our Senior Client Services Manager youll lead our Norwich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! Youll manage our services which house customers who have experienced homelessness their support focus on building skills to manage an independent tenancy. We have services at Rosary Road for complex needs along with 2 move on services in Norwich. This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!

What youll do

• Leading a motivated team to deliver efficient high-quality person-centred services in line with our contracts evidenced by our customer satisfaction surveys and KPIs.

• Be the Safeguarding Lead for the service

• Ensure Health and Safety checks and risk assessments are completed and recordedaccurately

• Managing the contracts budgets and KPIs and liaising with stakeholders and commissioners

• Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe supportive person-centred service

• Youll update customer records manage finances and KPI;s around voids arrears and customer engagement

Why join us

This is more than a job its a place where you feel valued. You get great training support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You have

• The people skills to take others with you to help others grow as well as the confidence to challenge behaviours misaligned to our values

• The understanding of where our customers are in their life and have the passion to advocate for them.

• Experience of delivering support in a housing or care environment and people management

• Experience of managing multiple services and/or managing managers

• To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help makeHome Group a great place to work!

The practical bits

• Were open to agreeing a work pattern with you

• Youll manage your own diary

• This is a service-based role where you work alongside customers and lead your team with flexibility to work from home.

• Youll have the opportunity to network across services and with commissioners to ensure the service standards are delivered

• Youll need a Standard DBS and we pay for that.

Whats in it for you

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!

• Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.

• Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.

• Generous pension scheme with life insurance of 3x salary

• Were Investors in People Platinum employer a Great Place to Work and 10^th Best place in the UK for Wellbeing

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description find out aboutus and for help to apply. Roles can close early so dont wait.

For reasonable adjustments email

Central Supported Portfolio 702