Customer Service Specialist Key Accounts

Job Req Number: 106205
Time Type: Full Time

Move forward as Customer Service Specialist Key Accounts at DSV in Ede

Do you want to play a key role in international logistics while ensuring customers receive the best possible service every day This is your opportunity to streamline processes build lasting relationships and make a tangible impact together with your colleagues.

You get it done

In this role everything revolves around smooth cargo flows clear agreements and effective solutions. As a customer service specialist key accounts you are the one who ensures operations run seamlessly: youre on it.

How you do this The European Control Tower is divided into several areas of expertise. Depending on your background skills and interests you will take on a central role in one of our focus industries: technology fashion or chemicals. You support new customers with a smooth onboarding and strengthen long-term partnerships. To give you the right foundation youll start with hands-on training in our freight forwarding departments. There you will experience day-to-day operations firsthand so you understand exactly how processes are structured and can provide professional support to customers from day one.

As the dedicated contact person for international clients you make sure shipments are delivered on time and without issues. You act as the link between customers and internal teams deal with delays or obstacles immediately and work together with your colleagues to find the best solutions. You closely monitor lead times track shipments and ensure that all stakeholders are always kept up to date. You achieve this by:

• preparing reports and keeping logistics administration accurate and complete at all times;
• handling complaints and claims ensuring swift and solution-oriented follow-up;
• identifying process deviations analysing root causes and initiating improvements;
• maintaining strong customer relationships spotting opportunities and maximising them;
• collaborating with internal teams such as planning sales and cross-dock to ensure processes are fully aligned.

Your team stands out within DSV by its close collaboration and solution-oriented mindset. Colleagues actively support each other respond quickly to challenges and work together to ensure processes run smoothly and clients always receive the best possible service.

We are DSV we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners there is no place in the world we cannot reach via transport by air sea rail courier or road or where we can offer storage in warehouses.

In this role you truly make a difference. You will be given the responsibility to make decisions resolve issues effectively and work closely with colleagues to continuously enhance the quality of our services says Martina Polackova Senior Manager.

In the Netherlands we operate from over 40 branches with more than 5000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for transport and logistics which you can easily convey to clients and colleagues;
• experience in logistics or transport for example as a customer service representative or planner;
• service-oriented mindset: you think in solutions enjoy teamwork and only finish once everything is perfectly arranged;
• strong interpersonal skills a sense of humour and the confidence to pick up the phone and act immediately;
• excellent command of Dutch and English to communicate clearly with clients and colleagues worldwide.

It all counts for this vacancy of customer service specialist key accounts in Ede. Furthermore it is of course important that you feel at home with us. That will certainly be possible if you like to keep going have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring;
• 24 vacation days 4 ATV days and 8% holiday allowance;
• access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy Our corporate recruiter Manouk Lips answers all your questions via 31 (0)or .

We will only contact you via our official company email addresses (e.g. @ or @) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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