Customer Service Specialist with French (Back Office)
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join PPG Global Business Services as a Customer Service Specialist and support our European operations in data processing cross-functional collaboration and process optimization. If you enjoy working with data value high-quality work and want to grow in an international environment - this role is a great match for you!
Location: Wrocław
Work model: Hybrid (3 days from the office)
Key responsibilities:
Update and maintain customer data orders pricing and transactions with high accuracy
Ensure data integrity and confidentiality
Support onboarding and training of Junior Specialists
Analyze inquiries resolve discrepancies and handle issues effectively
Maintain documentation and keep procedures (e.g. SOPs) up to date
Collaborate with Sales Marketing Operations Finance IT
Prepare invoices statements and billing documents
Respond to internal team inquiries and support daily operational tasks
Identify process improvement opportunities and propose solutions
Conduct quality checks and implement corrective actions
Prepare reports dashboards and performance metrics
Participate in internal training and support continuous learning
Assist with process transitions and create documentation
Prepare and deliver process-related presentations
Promote PPG Way values and support local initiatives
Perform other duties as assigned
Requiriements:
Secondary or higher education or
Min. 3 years of experience in back office/administration
Fluent in English and French
Proficiency in MS Office
Strong teamwork skills
Responsibility accuracy and attention to detail
Ability to solve problems and work independently
What we offer:
Work in a petfriendly office - bring your dog to the office!
Multisport card
Private medical care with
Lunch card
Office parking options
Annual bonus
Spring Winter & Holiday Allowance
Discounts on our products
Collaborative supportive and inclusive culture
#POLHIRINGPPG
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
IC
Key Skills
- Business Intelligence
- Bidding
- Accounts Assistant Credit Control
- Account Development
- Content Development
- Lab Testing
About Company
Discover how PPG’s global team of innovators drives sustainable solutions, enhances productivity, and celebrates 140 years of color leadership. Join us!
