Operations Manager Remediation Project (Mortgages)
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Job Summary
This is a remote position.
Operations Manager - Remediation Project (Mortgages)
Start: ASAP
Duration: 2 months
Day Rate: 400 (inside IR35)
Location: Fully Remote
This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.
You will have a demonstrated history of working in the Financial Services industry. skilled in commercial mortgages collections & recovery Strategies
Results driven and data driven with strong operations experience with customers in financial difficulties and vulnerability.
Responsibilities
- Oversee day-to-day operations of mortgage servicing and collections functions ensuring efficiency quality and strong customer outcomes.
- Manage end-to-end mortgage processes including servicing arrears management and recoveries.
- Implement effective collections strategies across all stages of delinquency.
- Ensure compliance with regulatory requirements and internal risk controls.
- Monitor KPIs SLAs and portfolio performance driving continuous improvement initiatives.
- Lead develop and performance-manage operational teams.
- Collaborate with Risk Compliance and Finance to support reporting audits and operational resilience.
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Requirements
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Required Skills:
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Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
