Payment Supervisor – Sell to Clutch

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named two years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario British Columbia New Brunswick Nova Scotia and Prince Edward Island. Clutch is backed by a number of world-class investors including D1 Capital Altos Ventures BMO Capital Partners Canaan Real Ventures and others. To learn more visit .

Were growing rapidly with inhouse reconditioning centres a captive lending platform and a national logistics network we combine manufacturinggrade operations with techenabled consumer experience. We plan to list publicly within 2436months and are building the finance foundation to get there.

About the Role

Clutch is looking for a Supervisor Payments Administration to lead the day-to-day execution and quality control of our Payment Administrator function within the Sell to Clutch team. This role is accountable for ensuring customer payments are processed accurately on time and in line with internal controlswhile coaching and monitoring performance to keep service levels tight and risk exposure low.

Youll be the operational closer for payment readiness: validating documentation standards resolving exceptions coordinating with Finance and maintaining a steady cadence of reporting to key stakeholders. If youre process-driven calm under pressure and allergic to mistakes youll fit right in.

Work Schedule

• Shift options: 8:00AM - 4:00PM or 1:00PM - 9:00PM
• Work schedule options: Friday - Sunday or Saturday - Monday
• Flexibility required with scheduling

Fully on-site at 3350 Wolfedale Rd Mississauga

What youll do

• Supervise and coach Payment Administrators to ensure consistent execution accuracy and adherence to SOPs
• Own daily workflow management (queue allocation prioritization coverage and handoffs) to meet transaction SLAs
• Ensure document completeness and compliance prior to purchase; validate readiness for payment release and transaction completion
• Drive quality control by auditing payments and supporting documentation minimizing financial and operational risk exposure
• Manage exceptions and escalations (missing docs mismatched details banking/payment issues) coordinating resolution with advisors and internal teams
• Partner with Finance to ensure payments are processed efficiently and in a timely manner; enforce clean controls and proper approvals
• Track and report performance metrics (volume cycle time error rates rework aging) and provide insights to stakeholders
• Identify process gaps and implement improvements to reduce errors eliminate rework and improve throughput
• Maintain a customer-first mindset while protecting Clutch through disciplined controls and documentation standards

What youll bring

• 24 years of experience in administration bookkeeping accounting operations or payments processing; prior people-lead experience is an asset
• Demonstrated strength in quality control attention to detail and process adherence
• Strong time management with the ability to prioritize multiple workstreams in a high-volume environment
• Comfortable working under tight deadlines while maintaining composure and decision quality
• Strong interpersonal skills with the ability to coach deliver feedback and drive accountability
• Proficient with tracking/reporting tools (Excel/Google Sheets); comfort working with operational metrics
• Must be comfortable working fully on-site

Why youll love it at Clutch:

• Autonomy & ownership- create your own path and own your work.
• IPO experience- become part of a company with real growth ambitions and capital-markets readiness.
• Competitive compensation packages with material equity.
• Above-market health & dental benefits.

Employment Type:

• Existing Permanent Full-Time

Compensation & Benefits:

• Salary range: $32.00 hourly ($66560 annually)
• Benefits: Healthcare dental vision prescriptions life insurance and dependent coverage from day 1.
• Pay decisions reflect skills performance market benchmarking responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .