Service Supervisor
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Job Location:
Whitehorse - Canada
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Join Finning and lead a skilled team of technicians to deliver exceptional service. This position offers:Opportunities to drive safety quality and productivity on the shop floor.
A collaborative environment focused on customer satisfaction and operational excellence.
Competitive compensation and comprehensive benefits.
As a Service Supervisor youll spend most of your time on the shop floor ensuring jobs are completed safely accurately and on time while mentoring your team and supporting continuous improvement.
If you are interested in joining this team please apply today!
This position offers a 14 x 14 work shift and competitive salary and benefits.
Flights accommodations food and transportation are provided on this shift from major centers in Western Canada.
Job Description:
Safety Leadership
- Lead demonstrate and champion a healthy and safe work environment ensuring that all safety standards policies procedures and compliance requirements are communicated implemented and followed.
- Lead and participate in daily review and update meetings as well as scheduled pre-job mid-job and post-job reviews
- Ensure compliance with NSC with proper inspections to trucks track/identify required repairs and maintenance of the truck ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
- Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
- Ensure post-job review meetings are conducted and final inspections are complete
- On floor inspections include the controls identified on JHAs are being used the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
- Lead and participate in regular scheduled safety meetings
- Ensure that employees maintain the appropriate safety training required for their position
People Leadership
- responsible for the day-to-day leadership of staff including recruitment and selection orientation coaching and mentoring employee engagement performance feedback and supporting growth and development opportunities.
- Conduct performance conversations and provide regular feedback to technicians
Quality -service right the first time
- Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed while identifying key milestones where communication points (internal/external) need to happen.
- Ensuring that tooling parts and technical issues are dealt with promptly so it doesnt impact out customer service commitment
- Ensures quality daily time and service reports and cross over reports and field to shop transfers
- Repair process management
- Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
- Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
- Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer
Quantity manage productivity
- Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what if any critical issues are
- Manage and measure technician productivity
- Manage and determine manpower availability allocate technicians as required and assign additional technicians if required
- Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
- Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity
Experience:
- The desire to lead and manage people
- Effective leadership / supervisory skills
- Journeyperson Heavy Equipment Technician certification
- Previous experience with Caterpillar equipment/engines (min 4 yrs)
- Strong business acumen
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
