About the team

At Turo product managers (PMs) guide the process of prioritizing building and shipping world-class consumer products that further Turos mission of reinventing rental to unlock independence for all. PMs lead the synthesis of customer feedback data and business goals into actionable product roadmaps that they develop and execute with their team. The products that we build enable entrepreneurial hosts to thrive help guests find their ideal car for every journey and support them before during and after their trip.

What you will do

• Own the vision and roadmap for AI-powered experiences that empower guests and hosts to self-serve across their trip journey

• Design and ship intelligent automation and AI solutions for customers that increase resolution rates reduce friction and create delightful support experiences at scale

• Develop agent-assist capabilities and automations that enable support teams to deliver faster more accurate resolutions

• Define and own key metrics for support effectiveness partnering closely with Operations and Strategy & Planning leaders

• Partner with Analytics and User Research to identify pain points validate solutions and measure business impact

• Develop deep technical understanding of Turos support technology stack including how support tools integrate with backend services data pipelines and AI/ML systems

Your profile

• 6 years of product management experience delivering high-impact customer-facing products.

• Rigorous data-driven approach using quantitative and qualitative sources to inform decision-making and independently define primary business metrics.

• Technical depth to understand support tool architecture API integrations backend services and how AI/ML systems work within complex technology stacks.

• Proven ability to lead cross-functional teams to prioritize build and ship world-class products.

• Strong judgment to balance competing priorities: customer experience operational efficiency technical feasibility and business impact in high-stakes scenarios.

• Excellent communication skills with mastery of presentation and ability to articulate product direction persuasively across departments and to executives.

• Experience with marketplace platforms AI/ML product development or customer support technology is highly preferred.

For this role the target base salary range in San Francisco is $174000-$218000 annually. This role is also eligible for equity and general our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range individual pay is determined by objective factors assessed during the application and interview process such as job-related skills experience and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule Turists will be expected to work in the office 3 days per week on Mondays Wednesdays and Thursday. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.

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Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations including gathering information from candidates drafting communications helping with interview note-taking and assessment and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews the use of such tools including any AI chatbots or note-takers is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability please let us know at .

Benefits

• Competitive salary equity benefits and perks for all full-time employees

• Employer-paid medical dental and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays volunteer time off and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch office snacks and fun activities

We are committed to building a diverse team. If you are from a background thats underrepresented in tech wed love to meet you.

Aside from an award winning work environment and the opportunity to be part of the worlds largest car sharing marketplace we are also growing the team quickly - join us! Even if you dont meet every qualification we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the worlds largest car sharing marketplace where you can book the perfect car for wherever youre going from a vibrant community of trusted hosts across the US UK Canada Australia and France. Whether youre flying in from afar or looking for a car down the street searching for a rugged truck or something smooth and swanky Turo puts you in the drivers seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at the App Store and Google Play and check out our blog Field Notes.

Read more about the Turo culture according to Turo CEO Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.

We welcome candidates with physical mental and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability please submit a request to People Operations by emailing