Senior Manager – Account Delivery

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing insurance analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations lower costs increase agile new channels to growth. Our people technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

As a Senior Manager Account Delivery you will lead the strategic and operational oversight of assigned insurance accounts ensuring service excellence contractual compliance and sustained client satisfaction. This role combines operational leadership financial accountability and stakeholder engagement to drive consistent high-quality delivery outcomes.

You will collaborate cross-functionally to strengthen service performance optimize operational models and deliver measurable business value while fostering a culture of accountability and continuous improvement.

Key Responsibilities

Service Delivery & Operational Leadership

• Provide leadership over end-to-end account delivery operations ensuring consistent achievement of SLAs KPIs and contractual commitments.

• Drive operational governance frameworks to maintain service quality compliance and execution discipline.

• Serve as a senior escalation point for complex operational matters ensuring swift resolution and minimal business disruption.

• Lead continuous improvement initiatives focused on scalability automation and operational maturity.

Portfolio & Performance Management

• Oversee overall account health including service performance client satisfaction and operational efficiency.

• Establish performance benchmarks and track delivery metrics to ensure sustained operational excellence.

• Conduct structured account reviews to evaluate trends identify risks and implement corrective or optimization strategies.

• Identify growth or service enhancement opportunities within existing accounts.

Team Leadership & Capability Development

• Lead and mentor delivery managers and operational leads promoting high performance and accountability.

• Drive workforce planning capacity modeling and resource alignment to meet evolving client demands.

• Support talent development initiatives succession planning and leadership capability building within the team.

Client & Executive Stakeholder Engagement

• Maintain strong working relationships with client stakeholders ensuring alignment on service expectations and performance outcomes.

• Provide strategic insights and operational transparency through regular performance reviews.

• Partner with internal senior leadership to align account strategy with broader organizational objectives.

Financial & Risk Oversight

• Manage account financial performance including budgeting forecasting margin optimization and cost control.

• Identify operational financial and compliance risks and implement mitigation strategies.

• Ensure adherence to regulatory requirements and internal governance standards.

Required Qualifications

• Bachelors degree in Business Insurance Operations or related field (or equivalent experience).

• 10 years of experience in insurance operations service delivery or account management.

• 5 years of leadership experience overseeing delivery teams or complex accounts.

• Strong expertise in operational governance KPI management and performance optimization.

• Demonstrated experience managing financial performance budgets and cost structures.

• Proven ability to lead in fast-paced client-centric environments.

Preferred Qualifications

• Lean Six Sigma PMP ITIL or similar certifications preferred.

• Experience leading multi-account portfolios within a global delivery model.

• Familiarity with insurance technology platforms automation initiatives and digital enablement strategies.

• Strong understanding of regulatory compliance within the insurance industry.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive flexible and competitive benefits program which includes but is not limited to health dental and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan paid holidays paid time off.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below.

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