Patient Access Representative II (Part Time)

• Patients First
• Empowering the Independent Provider
• Be Innovative
• Operate with Integrity & Deliver Excellence
• Team of One

What Youll Do

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patients name chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable and if necessary pre-certification requirements are met.
• Contacts physicians offices to obtain required pre-admission information as needed.
• Ensures that patients have required authorization for scheduled procedures.
• Explains hospital polices regarding payment of service collects payments and issues receipts.
• Requests identification cards and insurance cards during the admission process obtains copies of all cards (front and back).
• Verifies insurance coverage and eligibility.
• Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional.
• Performs paging via overhead and other hospital systems when required including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients visitors and others.
• Maintains confidentiality of patients families employees and visitors.

Qualifications

• High School Diploma or GED
• 1 years of admitting office and/or PBX operator experience
• Bilingual skills to communicate effectively with patients and families
• 1 year of previous experience in a customer service role
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Excellent customer service skills
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job

Environmental Job Requirements and Working Conditions

• Our organization follows a work structure where the expectation is to work onsite. The hospital is located at 14662 Newport Ave Tustin CA 92780.
• The national target pay range for this role is $25.00 per hour. Actual compensation will be determined based on geographic location (current or future) experience and other job-related factors.