Customer Success Growth Lead Enfi
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Build the CS motion for an AI-native commercial lending platform - from zero to world-class
The Opportunity
EnFi is redefining how commercial lenders operate - replacing manual fragmented workflows with AI-native orchestration and job completion across deal intake underwriting and portfolio monitoring. Banks private credit funds and credit unions dont just buy EnFi - they change how they work because of it.
We grew significantly in 2025. 2026 will be faster.
Were hiring our first Customer Success & Growth leader - a foundational role that will define how customers experience EnFi how we deliver value how we retain and expand accounts and how customer feedback shapes our product roadmap.
This is not a ticket-closing CS role. This is a build-the-plane-while-flying-it role - with real ownership real influence and real upside.
Why This Role Matters
You will be the voice of the customer inside EnFi - and the architect of our Customer Success and Growth motion.
Youll work directly with:
Bank credit union and private credit executives (CCO CLO Head of Commercial)
Credit teams using EnFi daily
Product and engineering shaping what we build next
Sales to ensure smooth handoffs and expansion opportunities
Youll define:
How customers onboard and go live
How we measure and deliver time-to-value
How we retain and grow accounts
How CS evolves from founding motion to scalable team
If EnFi wins long-term this role will have been a big reason why.
What Youll Do
- Own Customer Onboarding & Activation:Lead onboarding projects for banks credit unions and private credit funds drive aggressive but realistic go-live timelines coordinate stakeholders across credit ops IT and leadership and make customers productive fast - in weeks/months not years
- Deliver Real Provable Customer Value:Ensure customers actually work better using EnFi track adoption outcomes and value realization identify friction early and fix it and turn this is interesting into we cant live without this
- Be the Customer Advocate:Build deep trusted relationships with customer teams surface feedback patterns and opportunities to product translate real-world credit workflows into product insights and represent customer reality inside roadmap discussions
- Drive Retention and Expansion:Own renewals and expansion opportunities identify new use cases teams and workflows within accounts partner with Sales on account growth strategy and help customers grow with EnFi
- Build the CS/Growth Function:Define playbooks processes and metrics help shape what CS looks like as we scale and eventually help hire and mentor future CS team members
Who Were Looking For
- 5-10 years in banking fintech or financial services software (customer-side or vendor-side - both work)
- Strong understanding of commercial lending workflows (credit underwriting portfolio management risk ops)
- Experience owning customer relationships end-to-end
- Comfort managing projects stakeholders and ambiguity
- A bias toward action and accountability
You are:
- Comfortable being the first - not the fifth - hire
- Energized by ownership and autonomy
- Equally comfortable with executives and frontline users
- Naturally curious empathetic and structured
- Able to zoom out to strategy and zoom in to execution
- Someone who takes pride in customers winning
Bonus Points For
- First CS Member Impact:Your fingerprints will be everywhere
- Direct Access to Leadership:Real influence on strategy
- A Product Customers Genuinely Care About:Work on something that matters to leading financial institutions
- Competitive Compensation Equity:Strong package with high-growth potential
- Career-Defining Function:Build a career-defining function at a category-defining company
Why EnFi
Were not chasing hype - were solving real problems for real lenders.
We believe:
AI should remove work not add dashboards
Time-to-value matters more than feature checklists
Customers are partners not tickets
Great products are built with customers not around them
If you want a role where your work actually changes how financial institutions operate - this is it.
If this role excites you - even if you dont check every box - wed love to talk. Reach out directly or apply with a short note on why this role and why now.
We believe in the power of diversity and inclusion and encourage candidates from all backgrounds to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Unusual Ventures is raising the bar for what founders should expect from their venture investors and enabling startups with the support they need to be successful.
