Senior Manager Global Reservations

At Atlas Ocean Voyages boutique hospitality turns expeditions into an experience in service to deeper connections.

Our highly curated experiential immersive voyages take travel to new levels of discovery while our intimate sized yachts enable guests to experience cities and landscapes inaccessible to others.

With corporate offices located in Fort Lauderdale Florida Atlas Ocean Voyages comes from a distinguished travel pedigree as a brand of Mystic Invest Holdings (MIH).  With more than 25 years of hospitality experience MIH is a respected business leader in the travel and tourism sector including river cruises tours and attractions.

SENIOR MANAGER GLOBAL RESERVATIONS

Fort Lauderdale FL

Atlas Ocean Voyages is seeking an experienced strategic and service-driven Senior Manager Global Reservations with a proven track record of success to provide supplemental management support to the entire reservations department.

Reporting directly to the Director Global Guest Services this office based weekly (5 days per week) on-site role is responsible for ensuring the vision performance standards and operational excellence of the Global Reservations team are achieved while supporting an exceptional seamless guest and travel advisor experience.

As a senior leader you will partner cross-functionally with Sales Guest Services Revenue Management and Operations to drive booking performance optimize processes and uphold Atlas Ocean Voyages commitment to discovery authenticity and elevated service.

Key Responsibilities

• Provide strategic leadership and day-to-day oversight of the Global Reservations team ensuring consistent delivery of best-in-class service to guests and travel advisor partners.
• Support the implementation and enforcement of departmental goals performance metrics and service standards aligned with company objectives and brand values.
• Lead coach and develop team members fostering a high-performing engaged and service-focused culture.
• Serve as the initial escalation point for complex guests travel advisors or financial issues resolving matters with professionalism empathy and efficiency.
• Partner with Sales and Revenue Management to support booking strategies promotions pricing initiatives and conversion optimization.
• Oversee reservation workflows including bookings modifications payments refunds and special requests to ensure accuracy and compliance.
• Collaborate cross-functionally with Guest Services and Operations to ensure a seamless pre- and post-voyage guest journey.
• Analyze performance data call metrics and guest feedback to identify trends improve efficiency and enhance the overall reservations experience.
• Lead change management initiatives including system enhancements process improvements and training programs.
• Ensure team adherence to company policies procedures data privacy standards and regulatory requirements.
• Support proactive outbound communication initiatives related to campaigns retention efforts and pre-departure engagement.

Requirements

• This position is on-site based in our corporate office in Fort Lauderdale Florida.
• Bachelors degree preferred with a minimum 5 years of experience in luxury travel cruise or hospitality reservations preferred with at least 3 years in a senior leadership or management role with a responsibility level across multiple verticals.
• Proven experience leading and scaling high-performing reservations or customer service teams.
• Strong strategic analytical and problem-solving skills with the ability to balance big-picture thinking and operational execution.
• Exceptional and elevated verbal and written communication skills with the ability to influence internal and external stakeholders.
• Extensive experience with CRM reservations platforms and contact center technologies required.
• Highly organized with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Passion for luxury travel global cultures and delivering elevated guest experiences.
• Collaborative leadership style with a proactive solution-oriented mindset.
• Flexibility to support business needs including occasional evenings weekends or holidays.

Why Atlas Ocean Voyages

At Atlas we dont just offer cruises we create unforgettable explorations. Our team members enjoy:

• Competitive compensation and comprehensive benefits.
• Travel perks and industry privileges.
• A collaborative inclusive and growth-oriented culture.

Qualifications :

• This position is on-site based in our corporate office in Fort Lauderdale Florida.
• Bachelors degree preferred with a minimum 5 years of experience in luxury travel cruise or hospitality reservations preferred with at least 3 years in a senior leadership or management role with a responsibility level across multiple verticals.
• Proven experience leading and scaling high-performing reservations or customer service teams.
• Strong strategic analytical and problem-solving skills with the ability to balance big-picture thinking and operational execution.
• Exceptional and elevated verbal and written communication skills with the ability to influence internal and external stakeholders.
• Extensive experience with CRM reservations platforms and contact center technologies required.
• Highly organized with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Passion for luxury travel global cultures and delivering elevated guest experiences.
• Collaborative leadership style with a proactive solution-oriented mindset.
• Flexibility to support business needs including occasional evenings weekends or holidays.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time