End User Experience Adoption Specialist
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job no: 505270
Work type: Ongoing Full Time
Location: Sydney
Categories: IT/Technology
- Ultimo Sydney
- Base salary $107k- $117k
- Ongoing full-time role
The Role
Youll play a key role in advancing ABCs digital transformation by delivering workplace solutions that enhance productivity and improve end-user experience. Working closely with IT teams business stakeholders and vendors youll implement and optimise tools and workflows that align with ABCs strategic objectives and enable more effective ways of working.
Youll assess digital literacy and user readiness to shape targeted adoption and change strategies designing engaging training and accessible resources to support diverse learning needs. Through ongoing coaching and responsive support youll resolve issues gather feedback and continuously refine solutions to maximise value.
At the same time youll champion innovation by exploring emerging technologies such as automation AI-driven tools and advanced analytics to build a digitally confident workforce and a culture that embraces continuous improvement.
Position Description: END USER EXPERIENCE ADOPTION
About You
- Proven ability to plan design and implement strategies that drive sustainable adoption of new technologies and systems including emerging tools such as AI-driven solutions and automation.
- Demonstrated extensive knowledge and experience with collaboration and productivity platforms including Microsoft 365 (Office Teams SharePoint) ServiceNow Windows 11 and MacOS.
- Strong knowledge and practical application of change management principles (eg PROSCI ADKAR) to support smooth transitions to new ways of working.
- Demonstrated ability to engage stakeholders across all levels manage expectations and foster collaboration throughout IT adoption initiatives.
- Expertise in developing and delivering training and support programs tailored to diverse user needs and learning styles leveraging modern enablement techniques.
- Ability to monitor evaluate and report on adoption outcomes identifying opportunities for continuous improvement and innovation.
- Highly developed problem-solving skills with the ability to analyse and resolve complex technical and adoption challenges.
- Advanced organisation and planning skills with the ability to manage priorities independently or within a team environment.
What we can offer you:
- 15.4% ABC Nominated Super.
- Paid parental carers and supporting partner leave.
- Salary packaging.
- ABC Mentoring.
About the ABC
The ABC is the nations most trusted and independent source of Australian conversations culture and stories. With over 4500 employees from diverse backgrounds across over 50 locations around Australia and overseas we are proud to create curate and deliver high-quality content that informs educates and entertains Australian communities.
More info:
In line with our focus on diversity and inclusion applications are strongly encouraged from Indigenous Australians people from a range of cultural and linguistic backgrounds people with disability and LGBTQIA individuals. The ABC also aims to achieve a gender-balanced workforce.
To request recruitment and selection information in alternate formats request adjustments or if you have accessibility requirements please contact
If you want to know more please contact Adam Galvin End User Compute & Enablement Team Leader on.
We are unable to accept email applications please ensure that you submit your application via the online portal.
We respectfully request that Recruitment Agencies do not submit applications for this position.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
