Director of Consultancy Services
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Job Location:
Fort Washington, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Director of Consultancy Services is responsible for leading and growing a high-performing team of Project Managers who oversee the execution of both quantitative and qualitative market research projects. This role standardizes and elevates project delivery to optimize client satisfaction gross profit operational efficiency and revenue growth.
This leader will serve as a strategic partner to consulting firms and enterprise clients ensuring seamless execution while proactively identifying opportunities to strengthen partnerships and expand service offerings. The ideal candidate is consultative proactive quick-thinking commercially minded and energized by building and leading an evolving area of the business.
Essential Duties and Responsibilities:
Including but not limited to the following:
Team Leadership & Development
- Directly manage mentor and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
- Ensure Project Managers are equipped to manage complex multi-method research studies with excellence.
- Build scalable processes and documentation that support consistent delivery standards.
- Monitor team capacity workload distribution and hiring needs to ensure sustainable growth.
- Partner with Talent Acquisition to attract onboard and retain top industry talent.
- Create a culture of accountability collaboration client-centricity and continuous improvement.
Client & Consulting Firm Partnership
- Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
- Participate in strategic client meetings business reviews and solution design conversations.
- Translate client objectives into operationally sound execution strategies.
- Anticipate risks and proactively implement mitigation strategies.
- Support the sales process by advising on feasibility methodology considerations pricing strategy and operational implications.
- Identify opportunities to expand service offerings and strengthen long-term partnerships.
Operational Excellence
- Standardize project delivery processes across both qualitative and quantitative research.
- Ensure adherence to timelines profitability targets and client satisfaction KPIs.
- Oversee compliance with ISO standards GDPR adverse event reporting and all applicable regulatory requirements.
- Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
- Maintain oversight of panel best practices sampling quality and data integrity.
- Ensure smooth handovers and appropriate holiday/coverage planning.
Strategic Growth & Emerging Area Leadership
- Lead the development and scaling of the Consultancy Services function as a strategic growth area.
- Contribute to defining service offerings positioning and operational frameworks.
- Drive innovation in methodologies workflows and service models.
- Assist in the integration of future acquisitions to ensure best practices are maintained.
Qualifications :
Education and Training Required:
- Bachelors degree or equivalency
Minimum Experience:
- Minimum of 8 years of experience in market research project management or operations
- Minimum of 3 years managing a staff of 3 employees
- Experience in overseeing both quantitative and qualitative research projects
- Experience working directly with consulting firms or enterprise-level clients strongly preferred
Knowledge Skill Ability:
- Extensive experience in quantitative and qualitative project management role in the medical/healthcare market research field.
- Thorough understanding of both qualitative and quantitative domestic and international market research projects
- Ability to lead a team made up of both junior and senior team members.
- Self-motivated and able to (re)prioritize tasks throughout the workday
- Exceptional time management organizational skills attention to detail and ability to multitask
- Well-developed analytical and creative problem-solving skills.
- The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Exceptional written and verbal communication skills.
- Strong Microsoft Office skills including Excel Outlook and Word and be a quick learner of new technologies/software.
Additional Information :
Benefits:
A career opportunity with M3USA offers competitive wages and benefits such as:
- Health and Dental
- Life Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
#LI-JM1
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, weve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficien ... View more
