Client Recruitment Quality Lead

The Client Recruitment Quality Lead is embedded within the client recruitment program and is responsible for implementing and maintaining established quality assurance frameworks to ensure error-free execution in recruitment operations. This position drives operational excellence through rigorous quality control measures ensures 100% compliance with established protocols and embeds quality assurance as a fundamental way of working rather than a mere checklist approach.

Duties and Responsibilities:

• Executes established quality assurance programs to achieve 100% compliance.
• Maintains and enforces operational controls through systematic auditing of recruiter interactions and performance.
• Delivers real-time feedback to the Leadership team to drive immediate performance improvement and maintain service excellence.
• Monitors and reports on quality metrics to identify deviations and ensure consistent adherence to standards.
• Implements governance protocols to maintain consistency and fairness across all recruitment interactions.
• Utilizes automated auditing systems to ensure continuous monitoring and timely feedback.
• Operates quality assurance tools to maintain high standards at scale while protecting the candidate experience.
• Integrates candidate and hiring manager feedback (VoxPop PTR) to validate quality standards
• Monitors funnel metrics to ensure optimization targets are met.
• Champions quality-first mindset across teams transforming quality assurance from a process into a culture.
• Other duties as assigned.

Qualifications :

Position Requirements

Education:

• Bachelors degree in Business Administration Human Resources or related field required.
• Quality Management certification preferred.
• SHRM certification preferred.

Experience:

• 5 years of experience in quality assurance or operational excellence required.
• 3 years of experience in recruitment operations required.
• Demonstrated experience in maintaining compliance standards required.
• Track record of achieving error-free execution in operational roles required.  

Exposure:

• Strong understanding of quality management systems. required.  
• Proficiency in using quality assurance tools and technology required.
• Experience in audit execution and reporting required.
• Expertise in coaching and performance improvement required.
• Experience working with automated quality monitoring systems required.
• Understanding of recruitment processes and metrics required

Additional Information :

Cielo is the worlds leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielos reputation for executing innovative solutions that provide business impact through numerous awards and recognitions including its annual leadership position on the HRO Today RPO Bakers Dozen listing Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

 Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race color religion sex national origin disability age genetic information or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Remote Work :

No

Employment Type :

Full-time