Regional Service Provider System Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Responsible for ensuring that all service providers are connected with the best possible connectivity format: EDI API or Mobile/Portal
- Ensure that all dispatching is electronic and all events are hitting their KPI including 90% for DLV and POD
- Identify the root cause of the Carrier or Operator issues impacting connectivity. Then introducing solutions.
- Provide continuous guidance and coaching to our Carriers on all EDI/API functionality.
- Provide continues guidance and training to our Operational teams to improve efficiency through connectivity.
- Identify opportunities for providers to move to a direct connection or API or other cost saving connectivity options.
- Train branch management on systems and data management including new systems and connections options.
- Cooperate and assist all members in the Service Provider Management team.
- Monitor service provider performance with standards of execution (i.e.: DLV to DLV create DLV to POD)
- Drive for continuous improvements. Highlight value of the relationship to the service provider as well as our branch (i.e.: cost savings standards improvement)
- Work closely with the regional service provider manager to learn the Corporate Americas and Branch objectives.
- Work closely with DM and branch personnel to establish service expectations and measurements for new and existing service providers.
- Consistently review and report on branch and service provider performance program standards and expectations
- Ensure the service provider has a proactive focus on innovation and continued improvement.
- Maintain daily/weekly oversight of profile requirements set metrics with service provider always looking for areas for improvement.
- Ensure all service provider GCIs are accurately set up and properly used by operations.
Qualifications :
- Deep knowledge of Expeditors Transportation Systems.
- Strong understanding of Expeditors Operational processes across multiple Products.
- Strong ability to manage multiple projects and priorities.
- Strong organizational and time management skills.
- Ability to take initiative and ownership of work.
Informações adicionais :
EXPERIENCE & EDUCATION:
- Bachelors Degree or 4 years related experience
- Strong communication skills; including written and verbal skills with the ability to ask questions of anyone
- Strong facilitation skills.
- Confidence and interpersonal skills ability to respectively relate and communicate to employees at all levels (e.g. executive sponsors district managers product and service leaders etc.)
- Strong organizational skills ability to juggle multiple priorities effectively.
- Attention to detail and an ability to follow through with tasks.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Active Directory
- Clearance
- Facility
- HVAC
- Linux
- Project Management
- Troubleshoot
- Desktop
- Control Systems
- Management System
- Setup
- hardware
- Data Analysis
- Technical Support
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
