Manager, Operations, Road US

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: Phoenix AZ

Division: Road US
Job Posting Title: Manager Operations Road US
Time Type: Full Time

Summary

The Manager Operations is responsible for leading the day-to-day execution of DSV Roads truck brokerage operations ensuring freight moves safely efficiently and profitably. This role focuses on driving service excellence optimizing load planning and carrier utilization supporting team performance and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement - serving as a key link between operations sales and customer service to ensure delivery commitments and profitability targets are met.

Duties and Responsibilities

• Lead and manage the daily operations of the trucking brokerage team including load planning dispatch carrier selection and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements cost expectations and company policies.
• Support coach and develop operations staff to strengthen performance collaboration and accountability.
• Analyze key performance metrics (margin cost per load carrier utilization service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs customer satisfaction and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency reduce costs and enhance the overall customer experience.
• Ensure compliance with company safety standards DOT regulations and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
• Other duties and projects as assigned

Education & Experience

• 5 years of experience in truck brokerage transportation management or third-party logistics (3PL) with strong understanding of FTL LTL and spot market operations.
• 35 years of leadership experience in an operations or dispatch management capacity.
• Bachelors degree preferred; equivalent combination of education and industry experience accepted.
  

Skills & Competencies

• Proven leadership ability with a hands-on results-oriented management style.
• Strong communication and relationship-building skills across internal teams customers and carrier networks.
• Analytical thinker with the ability to interpret data identify trends and implement process improvements.
• Solid understanding of transportation regulations market dynamics and brokerage operations.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite especially Excel for data analysis.
• Knowledge of lean or continuous improvement methodologies preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Physical Demands

While performing the duties of this position the employee will regularly use their hands to operate computers phones and other office equipment. The role may occasionally require reaching bending stooping kneeling or crouching. The employee must be able to lift or move objects up to 10 pounds as needed. Specific vision abilities required include close and distance vision to effectively perform job functions. The physical demands described here represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

This position operates in a professional office and/or operations environment where noise levels are typically low to moderate. The employee is rarely exposed to fumes airborne particles or hazardous materials. The work environment characteristics described here are representative of those encountered while performing the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

For this position the expected base pay range is $93500 - $117500 annually. Actual compensation will be determined based on job-related factors including relevant experience skills education or certifications and geographic location consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical prescription dental vision and life insurance as well as flexible spending accounts (FSAs) health savings accounts (HSAs) (for eligible plans) and short- and long-term disability coverage.

Employees also have access to wellness resources Employee Assistance Program (EAP) services and other support benefits. Financial benefits include participation in the DSV 401(k) plan which provides company matching contributions of up to 5%.

To support work-life balance DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.