Swedish Customer Support Officers

Msida - Malta

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Supporting users and answer their questions via email.
Participating in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices.
Collaborating with your team members.
Providing feedback to managers on trends common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
Giving input on improvements of publication rules to improve user experiences.
Manage complaints and disputes between buyers and sellers ensuring adherence to company policies and guidelines.
Facilitate returns price adjustments and claims for damaged or lost packages utilizing internal systems and communication channels effectively.
Process payments and refunds accurately and efficiently resolving any issues or discrepancies promptly.
Liaise with external partners to address support queries and ensure smooth transaction processes.
Actively monitor and respond to instances of fraud or policy violations taking appropriate actions in accordance with established protocols.

Requirements

No previous experience is required however some customer service experience would be ideal
Candidates must have strong PC skills have the ability to learn to use new computer tools
Must have good communication skills as well as possess strong analytical skills together with decision making skills attention to detail and empathy when dealing with customers you will be working with securing the online safety of customers and users.
Swedish language skills (native level ideally but advanced/proficient level would also be enough) and English language skills (conversational).
Professional attitude attendance attends work on time able to work autonomously meet deadlines follow procedures and instructions.
Ideally interested in marketplaces shared economy and new technology.
Passionate about making a difference.
Flexible in working times.

Hybrid and remote flexibility within Malta

Career growth opportunities (management or specialist path)

Additional annual leave days

Health insurance eye care & wellbeing support

Team bonus scheme & work-from-home allowance

Corporate discounts (gym shops taxis)

Free office perks (fruit tea coffee) & transport from selected areas

Ongoing training feedback & referral bonus

Fun multicultural environment with regular team events

Responsibilities Supporting users and answer their questions via email.Participating in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices.Collaborating with your team members.Providing feedback to managers on trends comm...