Remote Client Experience Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a results-driven Client Experience Manager to oversee client communications manage service workflows and ensure a seamless high-quality experience from onboarding through completion.
This fully remote role combines client service operations coordination and process management. Its ideal for a self-motivated professional who enjoys managing moving parts supporting clients and maintaining organized systems in a structured remote environment.
Core Responsibilities
- Oversee client communications across active accounts
- Manage service workflows timelines and follow-ups
- Coordinate scheduling confirmations and documentation
- Resolve client concerns quickly and professionally
- Maintain accurate records using internal systems and tools
- Identify opportunities to improve efficiency and client satisfaction
Qualifications
- Strong written and verbal communication skills
- Excellent organization and problem-solving ability
- Experience in customer service client success account coordination or operations (preferred but not required)
- Comfortable working independently in a remote environment
- Tech-savvy and confident using digital platforms
- Must be a citizen of the US UK Australia Mexico Spain or LATAM
What This Role Offers
- 100% remote flexibility
- Structured onboarding and ongoing training
- Clear systems and mentorship for success
- Long-term growth opportunities within a supportive team
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
