IT Support Help Desk Analyst

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Hybrid Schedule: On-site 2 days per week - Center City Philadelphia

No visa sponsorship at this time

Our client a top tier financial services company is seeking a skilled IT Support Help Desk Analyst to join their dynamic team providing technical support and assistance to clients and employees. The individual selected for this role will be involved in system problem recognition research and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support.

This role requires a strong technical background excellent communication skills and a commitment to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment collaborating with team members to resolve IT issues efficiently and effectively.

Responsibilities:

Provide first-line technical support
Troubleshoot and resolve potential hardware software and network issues promptly and accurately.
Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
Escalate complex issues to appropriate IT teams or vendors ensuring timely resolution.
Install configure and maintain desktops laptops printers and other IT equipment.
Assist with user account management including password resets and access permissions.
Conduct software installations updates and patches as required.
Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
Provide training and guidance to end-users on IT systems and best practices.
Assist with IT projects and initiatives as assigned by management.

Requirements:

Bachelors degree in Computer Science Information Technology or related field preferred.
Proven experience of at least 2 years in a help desk or technical support role preferably in the financial services industry.
Strong knowledge of Windows operating systems and proficiency in Microsoft Office 2016 including Excel Word and PowerPoint. Experience with Microsoft Outlook and Access is a plus.
Familiarity with ticketing systems and IT service management best practices.
Demonstrated excellent troubleshooting and problem-solving skills.
Outstanding customer service and communication skills both verbal and written.
Demonstrated ability to work independently and collaboratively in a team environment.
Flexibility to work on-site in Center City Philadelphia two days per week.
Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
IT certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or ITIL Foundation certification are a plus.

Competitive salary commensurate with experience.
Health dental and vision insurance options.
Retirement savings plan with employer matching.
Paid time off and holidays.
Professional development opportunities and tuition reimbursement.
Dynamic and collaborative work environment in Center City Philadelphia.

Hybrid Schedule: On-site 2 days per week - Center City PhiladelphiaNo visa sponsorship at this time Our client a top tier financial services company is seeking a skilled IT Support Help Desk Analyst to join their dynamic team providing technical support and assistance to clients and employees. The i...

Hybrid Schedule: On-site 2 days per week - Center City Philadelphia

No visa sponsorship at this time

Responsibilities:

Provide first-line technical support
Troubleshoot and resolve potential hardware software and network issues promptly and accurately.
Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
Escalate complex issues to appropriate IT teams or vendors ensuring timely resolution.
Install configure and maintain desktops laptops printers and other IT equipment.
Assist with user account management including password resets and access permissions.
Conduct software installations updates and patches as required.
Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
Provide training and guidance to end-users on IT systems and best practices.
Assist with IT projects and initiatives as assigned by management.

Requirements:

Bachelors degree in Computer Science Information Technology or related field preferred.
Proven experience of at least 2 years in a help desk or technical support role preferably in the financial services industry.
Strong knowledge of Windows operating systems and proficiency in Microsoft Office 2016 including Excel Word and PowerPoint. Experience with Microsoft Outlook and Access is a plus.
Familiarity with ticketing systems and IT service management best practices.
Demonstrated excellent troubleshooting and problem-solving skills.
Outstanding customer service and communication skills both verbal and written.
Demonstrated ability to work independently and collaboratively in a team environment.
Flexibility to work on-site in Center City Philadelphia two days per week.
Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
IT certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or ITIL Foundation certification are a plus.