Assistant General Manager
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Job Location:
Eastvale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Assistant General Manager (AGM) supportsthe Front and Back of the House operations and overall performance of a singleQSR location. The AGM works inpartnership with the General Manager and assumes operational leadershipresponsibility when the GM is offsite. This role focuseson execution team leadershipand development and serves as a key pipeline position for future GeneralManager roles.
Essential Duties and Responsibilities Operational &Financial SupportSupports BOH and FOH daily operations to ensure consistent execution of company standards and guest serviceexpectations.
Assists the GM in managing operational controls including laborfood cost inventory and daily performance metrics.
Helps analyzeoperational results and supports actionplans to improveefficiency productivity and profitability.
Ensures operational readiness during shiftsby addressing staffing product availabilityand execution gaps.
Manage third-party delivery services and ensure same quality of food and guest service Identifies operationalopportunities and implements action plans to improve performance efficiencyand profitability.
Team Leadership &DevelopmentLeads and supports Shift Supervisors and restaurant team members through coaching direction and rolemodeling.
Reinforces performance expectations and supportscorrective action in partnershipwith the GM.
Creates a positive and respectful work environment that promotes teamwork engagement and accountability.
Serves as a developmental leader for Shift Supervisors preparingthem for increased responsibility.
Training & ExecutionSupports onboarding and training of new hires to ensureunderstanding of job dutiesservice standards and safety requirements.
Reinforces properexecution of policies procedures and brand standards through hands-on leadership.
Ensures requiredtraining and certifications are completed andmaintained.
Service Standards& CompliancePromotes a guest-first culture and addressesguest concerns and complaints during assigned shifts.
Supports guest recoveryefforts and escalates complex issues to the GM as needed.
Reinforces service standards and monitors guest interactions to ensure a consistentexperience.
Responsible to manageguest sentiments via in-person feedbackand other reviewing sourcesi.e. Yelp Google Tattle etc.
Staffing Scheduling & Workforce SupportAssists the GM with interviewing hiringand onboarding teammembers.
Supports scheduleexecution by managingshift coverage call-offs and staffingadjustments in real time.
Enforces attendance and punctuality expectations in accordance with companypolicies.
Safety Compliance & Facility OversightEnsures daily compliance with food safetysanitation and workplace safety standards.
Conducts routinechecks of BOH and FOH areas to identify safetycleanliness or facilityconcerns.
Reports maintenance equipment or safetyissues promptly to the GM.
Supports compliance with all applicable employment laws and company policies.
Collaboration & CommunicationMaintains ongoingcommunication with the GM regarding daily operations staffing and performance issues.
Partners with HR Training and Operations teams as directedto support company initiatives.
Communicates clearlywith team membersto ensure alignment and consistent execution.
Completes other duties as assigned by the GeneralManager
Obtains ServSafeCertification within 30 days of hire
RequirementsMinimum of 2 years of experience in a supervisory or management role in a QSR or similar environment
Demonstrated abilityto lead coachand motivate a diverse team
Working knowledgeof restaurant operations labor management and food safety practices
Proficiency in verbal and written Englishcommunication; bilingual English/Spanish is a plus
Flexible availability including nights weekends and holidays.
Intermediate computer skillsincluding MS Office(Excel Word Outlook)
High School Diplomaor equivalent
Key CompetenciesGuest-Centered Mindset
Team Leadership & Coaching
Communication & Coordination
Problem Solving
Reliability & Follow-Through
Compliance & SafetyAwareness
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
