VIP Concierge- Eldorado

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet greet and extend assistance for check in / luggage service spa food show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

• Appropriate grooming and wearing of uniform

• Welcomes guests with a positive courteous and sincere attitude when they walk through the door

• Ensure guest receive the correct room type in proper working condition based upon VIP requests given

• Provide accurate information about the ROW special events offers and amenities. Extending offer to book future reservations during check in / out

• Collect credit card for room charges

• Adhere to Payment Card Industry Data Security Standards (PCI Compliance)

• Post room charges paid outs corrections as directed

• Work with Casino Marketing Player Development Executives and Management to find mutually agreeable solutions when challenges arise

• Assist VIP Guests in obtaining reservations for dining golf spa restaurants shows or other amenities

• Remain well versed and up to date with all in-house and regional events

• Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms

• Review daily VIP arrival list and complete amenities sheets along with other special requests

• Assign room suite or penthouse as directed prior to guest arrival

• Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

• Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room suite or penthouse as directed prior to guest arrival

• Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

• Perform bartending duties

• Maintain cleanliness of the Gold Room and VIP Room

• Assist in welcoming and training any new Row team members

• Exemplify our core values family style service our mission and vision

• Exemplify our DEI (diversity equity inclusion) culture

• Perform other job-related duties as assigned

WHAT YOU WILL NEED

• Excellent communication skills with the ability to read write and communicate verbally in English

• Ability to perform above average mathematical skills; type 35 wpm; PC skills including Word and Excel

• Ability to understand and comply with all company and departmental rules regulations policies and procedures

• Ability to establish and maintain effective working relationships with staff and Guests

• High School diploma or equivalent

• Experience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook Excel Word LMS programs desired. Prior Hotel and Bartending skills preferred

• Certificate/License: Alcohol Awareness Certified Gaming Certification Must be 21 years or older

  ADDITIONAL REQUIREMENTS

• Work may be performed in areas which may be unusually hot cold noisy smoky dimly lit or brightly illuminated. Constant contact with Guests and staff is necessary

• Requires mobility

• Requires constant standing; frequent use of office equipment computer calculator fax machine copy machine; reaching up to 24 inches

• Requires the ability to distinguish letters numbers and eye/hand coordination normal vision range and absence of color blindness

• Area where work is performed consistently smoke or in a smoke-filled environment

  GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

  PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.