CX Researcher (x,f,m)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Welcome at DKB Code Factory.
aplacetostayyourself:
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aplacetostaycurious:
Join DKB Code Factory as a CX Researcher (xfm) and play a critical role in shaping retail banking products used by millions. You will empower product teams to discover and prioritize the right customer problems through structured discovery practices and insight-driven roadmap decisions. This role offers a unique opportunity to influence strategic product direction in a collaborative agile environment.
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yourresponsibilities:
- Establish and run continuous user interview formats within product teams ensuring regular customer engagement.
- Define plan and conduct customer research that impacts roadmap prioritization.
- Facilitate structured workshops to align teams on customer insights and opportunities.
- Design and execute hypothesis-driven experiments derived from research findings.
- Support peers and help scale discovery practices across teams.
- Collaborate closely with cross-functional teams to translate insights into strategic actions.
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followingqualificationswouldbeinlinewithourdesiredprofileforthisposition:
- You have strong qualitative research skills: in-depth interviews usability testing prototype testing JTBD task analysis customer journey mapping.
- You have the ability to independently frame research questions and work effectively under ambiguity.
- You have mixed-methods literacy including statistical reasoning survey design UX metrics and A/B test interpretation.
- You are experienced in design thinking and service design: you know how to setup a design sprint or run an ideation workshop.
- You are confident in workshop facilitation and known for clear storytelling for diverse stakeholders.
- You have a high level of autonomy accountability and structured research planning skills.
- You are professionally mature and stay calm under pressure.
- You have strong skills in business relevant synthesis and communication (OST opportunity mapping).
- You have a proactive mindset mentoring skills and strong collaboration.
- You have excellent skills in presenting facilitating workshops and aligning diverse stakeholders in both German and English.
- You are passionate about your work but also know how to enjoy your free time!
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Got the feeling not to match every single requirement Dont worry! We encourage you to apply anyways even if your qualifications do not align perfectly. You might still be just the right candidate for us!
aplacetostaytogether:
From Morning Daily to Afterwork Drink team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter but also honest opinions - because thats how we grow: We exchange ideas give support in our personal development and celebrate success together! Besides our great community we also offer numerous other benefits...
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Required Experience:
IC
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
At Code Factory we believe that every big journey starts with a first step. Our destination: creating tomorrow's banking. 4 million customers are already counting on us. Their wind farms and schools depend on our codes.
