Technical Lead, Production CVIAL

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

The TECHNICAL LEAD ROLE is a key operational role that specializes in either production coordination or technical automation support to ensure seamless pharmacy fulfillment processes. Reporting to the Supervisor this individual will support daily production workflows lead automation optimization efforts and act as a liaison between frontline staff leadership and vendors. The ideal candidate is a hands-on problem-solver who thrives in a fast-paced team-oriented environment and has a strong understanding of automated pharmacy systems and operational excellence.

Key Responsibilities

Operational Support & Leadership

• Serve as the first point of contact for team members to resolve workflow and task issues before escalating to leadership.

• Monitor and support daily production status including reassignment of stores and shifting resources to ensure optimal workload distribution.

• Provide regular supplies to team members (e.g. PPE office materials printer and robot consumables).

• Conduct quality checks and support the implementation of quality initiatives.

• Assist with general Pharmacy Assistant duties as required to maintain continuity of operations.

• Collaborate actively with leadership and cross-functional teams to ensure alignment of daily objectives.
  

Automation Optimization & Technical Support

• Provide first-level technical troubleshooting for automation equipment escalating issues to vendors when necessary.

• Optimize robot functionality through calibration and alignment of workflows (DSP non-DSP backorders).

• Maintain and audit automation tracking tools (e.g. optimization tracker performance logs).

• Monitor automation changes and their impacts ensuring sustainable resolutions.

• Support and track inventory and maintenance parts related to automation systems.

• Execute and follow up on preventative maintenance plans.

Training Monitoring & Continuous Improvement

• Develop and deliver training sessions to Pharmacy Assistants and Verifiers on basic automation troubleshooting and maintenance.

• Analyze OEE (Overall Equipment Effectiveness) and machine performance data to identify areas of loss and implement process improvements.

• Participate in identifying and implementing process enhancements to drive service excellence.

Skills & Qualifications

• Experience with automation equipment software and tools in a production or healthcare environment.

• Technical troubleshooting ability with a strong attention to detail and accuracy.

• Effective verbal and written communication and interpersonal skills.

• Excellent organizational and time management skills; able to prioritize tasks under pressure.

• Proven leadership and team collaboration skills.

• Demonstrated creative problem-solving and decision-making capabilities.

• Positive cooperative and team-oriented mindset.

• Flexibility to work various shifts including occasional weekends and statutory holidays.

• Familiarity with the pharmaceutical or healthcare industry is an asset.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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