Scheduled Service Supervisor
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Job Location:
Oxford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.
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ABOUT THE CANDIDATE / ROLE
As a Scheduled Service Supervisor you will be at the forefront of our commitment to exceptional service. Your primary responsibilities will include leading and motivating a team of client services representatives to deliver outstanding service experiences. You will play a crucial role in overseeing daily operations ensuring guest satisfaction and driving the achievement of performance targets. Collaboration with cross-functional teams process improvements and maintaining strong client relationships will be key aspects of your role. This role is based in our Oxford CT office.
RESPONSIBILITIES
- Be an expert on customer service best practices and ensure their consistent application.
- Ensure the effective completion of all client services processes.
- Facilitate appropriate communication of important information between shifts.
- Coordinate with sales dispatch and accounting teams regarding client logistics.
- Take the lead on service disruptions and direct follow-up actions.
- Monitor trends based on client issues and make recommendations for service improvements.
- Work continuously on process improvements to streamline workflow and document procedures.
- Appraise and address performance reward team members and address complaints to resolve problems.
- Assist with the recruitment and termination of employees.
- Provide on-the-job training to all client services personnel.
- Develop and coach team members to meet and exceed expectations.
- Evaluate business needs and conduct scheduling activities to ensure service standards are met.
- Validate payroll and manage time off requests ensuring proper staffing during vacation and sick days.
- Share on-call supervisor responsibilities.
- Perform other duties as assigned by the Director of Customer Service.
- Additional duties as assigned
SERVICE QUALIFICATIONS
- Proven track record in a client-facing role.
- Strong communication problem-solving and decision-making abilities.
- Ability to remain calm under pressure and handle challenging situations with diplomacy and tact.
- Passion for delivering exceptional customer experiences.
- Leadership skills with the ability to motivate and guide a team.
- Experience in aviation hospitality or a related industry a plus.
- PHYSICAL DEMANDS
Prolonged periods of standing and walking
BENEFITS
- Competitive salary
- Medical Dental Vision FSA/DCA and 401(k) plan.
- Paid vacation and sick days
- Paid Parental Leave
- Fun dynamic team with opportunities for rapid advancement
- Travel benefits on various US and International airlines
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Tradewind Aviation is a U.S. based aircraft operator providing private charter service, Shuttle flights in the Northeast and Caribbean.
