Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Service Engineer
Full-time / Permanent
Midlands England (East Birmingham Nottingham Leicester)
What you will do
To maintain professional and profitable repair and preventive maintenance service business on Strykers products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
Service Responsibility
Repair and check electronic / mechanical Stryker products
Do annual check and calibration according to MDR on customer site
Fulfill Service contracts with planned maintenances
Installation of Stryker systems on customer site (e.g. Integrated OR)
Software & Hardware Upgrades
Delivery of technical Training to internal & external
Reporting
Efficient and thorough documentation of service activities for internal and external reference
Scheduling of Customer visits in cooperation with Customer service
Ensure tracebility of all field based Stryker products through reporting tools
Attend team meetings deliver presentations to encourage team development
Sales Support
Give technical support to Product Managers and sales staff
Give technical support to Customers and Sales Department
Give IT support on certain instruments
Escalade opportunities and issues appropriate
Ensure excellent follow-up on all customer initiated issues
Ensure service provided is invoiced if not under warranty
Work will take place in a varied range of scenarios including the workshop hospitals and theatres
Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff EBME Staff and Managers CSSD Staff Procurement and Purchasing Staff
Travel will be a regular occurrence within the defined region in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions
Responding to Service Complaints as defined
Turn around time for repairs
Profitability of the field service business
Individual objectives as defined annual
What you need
Degree in engineering medical electronics and camera technology or equivalent.
Minimum 2 years experience in afield service environment
Preferred experience in medical electronics combinedwith good mechanical skills
IT experience on administrative and technical level
Travel Percentage: Up to 75%
Travel Percentage: Up to 75%Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
