PPO (T&S) Italian Agent CL13

General Information

Position: PPO (Premier Partner Opertations) Agent

Location: Remote - flexible to possibility of return to office at some point in the future.

Office location: Sandyford D18

Training: Monday - Friday (can be 3-4 weeks)

Contract: Full-time role 40 hours per week (For internal applicants the type of contract will remain unchanged)

Work Hours: 5 days a week shift: they can work Saturday AND Sunday if needed (e.g. Wed Sun).

If you are required to work a night shift as part of this role you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shiftsand your employment may be terminated if you are unable to do so.

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities

• Become an expert in the support experience for public figures content creators and media companies

• Develop investigative skills for identifying sources of verification in various cultural contexts

• Manage high volume ticket queues in a consistent and efficient manner create tasks follow up on open tickets

• Serve as the primary support point of contact for content creators public figures and media companies regarding the verification of their pages and content

• Support and communicate with public figures content creators and media partners to understand and resolve their inbound product questions and issues

• Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams and troubleshoot quickly and effectively to drive resolution

• Support charities utilizing their payments issues and queries as part of our social initiatives

• Review account details provided by client analysis and determine whether the items meet criteria provided by client Policy.

• Provide feedback on trends identified in review.

• General data entry related tasks.

• Provide suggestions to improve the process and workflows

• Serve as an advocate for the user community

• Participate in process improvement initiatives that improve quality and efficiency of work

• Participate in continuous training programs and workgroup discussions for optimal development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

• Review classify and/or eliminate highly sensitive content

• Understand and remain updated on changing client policies and guidelines

• Investigate resolve and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality

Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and/or investigating escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g. graphic violent sexual or egregious). Therefore content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program designed specifically for the Trust & Safety community provides valuable skills to promote individual and collective well-being.

In the context of this role individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity. Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

• Must be comfortable reviewing sensitive content including graphic pornography violence drug use child abuse etc.

• Majority of your time will be spent on general content music sports beauty fashion kids etc. but you will come across some sensitive content on a weekly basis.

WHY ACCENTURE

Accenture is a leading global professional services company providing a broad range of services and solutions in strategy consulting digital technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459000 people serving clients in more than 120 countries Accenture drives innovation to improve the way the world works and lives. Visit us at

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here

Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at

Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Language(s) Required:

• English (B2): As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

• Italian (B2)

Basic Qualifications:

• Qualification High School Diploma GED

• YOE 0 to 1 years.

• Data Operations Customer Service

Functional Skills:

• Strong coping emotional resilience and stress-management skills

• Excellent comprehension communication and (insert language) skills

• Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision-making skills

• Exceptional written and verbal communication skills

• Ability to work cross-functionally and across multiple time zones and functions

About Accenture

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities