Technical Support Specialist
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Job Location:
Oxfordshire - UK
Yearly Salary:
GBP 38000 - 41000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
Youve probably already seen us in actionwere trusted by Tesco Asda Dunelm and Iceland just to name a few.
With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!
Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support assisting our partners with advanced system diagnostics and issue resolution. Additionally ensure the highest standards by supporting the VoCoCare warranty policy.
This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.
Please note to apply for this position you must be based in the UK and have the legal right to work.
What were looking for
You have a background in Technical Customer Support
Previous experience working with linux - youre comfortable navigating a filesystem familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous
Experience with telephony/telco integrations- an understanding of the SIP protocol SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
Working with MySQL - any exposure to MySQL or equivalent is beneficial
ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus
Who you are
You are detail oriented quickly identifying issues and consequences in technical support
You are collaborative and empower colleagues by sharing knowledge
You enjoy efficiently managing multiple responsibilities
You are a proactive learner embrace new skills feedback and challenges
What youll do
Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements consistent and reliable support and review processes to ensure customer success
Support engineers remotely whilst they are on-site identifying and troubleshooting issues
Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
Offer technical out-of-hours support for critical business situations
Salary
Salary range:
Benefits
25 Days Holiday Bank Holidays (increases with years of service)
Option to Buy or Sell 5 days holiday each year
Sick Pay - 8 weeks full pay 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric Car Green Salary Sacrifice Scheme
Enhanced Maternity & Paternity Package
Child Care Scheme
Training & Development
Company Organised Events
Pension (Royal London Group) 5% Employer Contribution Matched
Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones
Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.
VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape
If you feel this could be the right fit apply now!
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
