Customer Success Manager Stockholm

Ready to make a global impact in media operations

Join Camphouse as a Customer Success Manager in Stockholm and help onboard one of our largest international clients. Youll work with a dynamic global team guide thousands of users across multiple markets and ensure our platform delivers real value all while being part of a fast-growing innovative company shaping the future of marketing operations.

About Camphouse

Camphouse is a centralized media operations platform for complex marketing campaigns. Trusted by global brands and agencies we bring planning execution tracking and reporting together in one system replacing scattered spreadsheets and fragmented tools with clarity control and collaboration. Our platform helps teams unlock their full potential get a complete view of performance and work more efficiently across local and global campaigns. Camphouse also uses AIready data to support smarter workflows and insights as marketing evolves.

The role

Youll be part of a large international onboarding program covering 40 markets and 7000 users.

Your mission: make sure users love the product projects stay on track and communication between teams and markets flows smoothly.

Youll work closely with:

• Our global CS team in EMEA US and APAC

• Product team in Malmö (Sweden)

• A global client team based in France

This role is perfect if you enjoy mixing project management customer communication training and product collaboration.

What youll do

Project & delivery

• Drive and coordinate a large client project across multiple EMEA markets

• Build and maintain project plans timelines and status updates

• Make sure milestones are hit and things move forward

Product & quality

• Collect local user needs and translate them into clear product requirements

• Lead UAT testing and feedback loops

• Be the bridge between users and product teams for bug prioritization and enhancements

Training & support

• Guide users through onboarding and tool adoption

• Run regular trainings and updates

• Keep training materials and documentation fresh and relevant

• Provide proactive high-quality customer support through structured case handling and daily ticket management in ServiceNow ensuring timely resolution and excellent customer experience.

Client & team collaboration

• Be a main point of contact for the regional client

• Run regular status meetings with clients and internal teams

• Ensure expectations are clear and aligned on all sides

The role requires travel to France about once per quarter. Some additional travel may be needed depending on business needs

Who you are

You have:

• 45 years of experience in project management (ideally in B2B SaaS or tech)

• Bachelors degree in a relevant field such as business marketing communications or project management or similar.

• Experience working with large crossfunctional projects

• Confidence working with international teams

• Strong communication skills in English (French is a plus)

• A structured proactive and solutionoriented way of working

What we offer

• Competitive salary and benefits

• A chance to work with a high-profile global client

• An international collaborative work environment

• A role where you can really make an impact

• A fast-growing company with a strong focus on innovation and quality

Location: Stockholm Sweden

Contract: 1-year fixed-term contract with possibility of extension