Care Manager

Position Responsibilities:

• Assess clinical needs to determine initial eligibility for long term care benefits

• Ongoing monitoring of claims for high-risk activity

• Make benefit eligibility determinations based on onsite/virtual assessments functional/cognitive screening forms and/or other clinical evidence on ongoing claims

• Appropriately set clinical follow updates based on current protocols

• Complete trainings as assigned to maintain currency with protocol and guideline updates

• Collaborate with other business units as needed to provide optimum service to customers

• Participate in regular one-on-one meetings with management attend staff meetings and attend other work activities as directed by manager

• Collaborate with senior care management staff on specific claim questions to ensure accurate decision-making

Required Qualifications:

• Bachelors degree in Nursing with an active and valid PHRN or USRN license

• Excellent communication and interpersonal skills with sound clinical judgment and decisionmaking abilities

• Proficient in Microsoft Office applications and quick to learn new systems and technologies

Preferred Qualifications:

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .