Customer Representative Associate II

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

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Department of Labor - Bureau of Unemployment Compensation Employer Services
Job Class Code: 6598
Grade: 13 (Administrative Services)
Salary: $17.30 - $23.95 (Hourly)
Location: Augusta

Opening Date: February 18 2026

Closing Date: March 4 2026

Are you a detail-oriented problem-solver with a passion for customer service

The Maine Department of Labor Unemployment Tax Division is looking for a Customer Representative to support employers and payroll companies with reporting eligibility and compliance requirements. This role requires strong attention to detail as youll be handling payments data entry and document management. Youll use your customer service skills to provide exceptional communication via phone and online support.

Enjoy the flexibility of a hybrid remote/in-office work schedule while making a meaningful impact in your community!

Primary Tasks

• Assist employers and payroll companies with reporting eligibility and compliance requirements in a phone queue and through an online portal.
• Account maintenance data entry processing mail posting payments to employer accounts and entering quarterly reports and corrections to previously filed reports.
• File and/or update standard documents and financial transactions such as bankruptcies foreclosures securities and liens.

Knowledge/skills required

• Attention to Detail - Ability to verify code compute and/or reconcile data on standard documents.

• Organization Skills - Ability to track documents for follow-up action.
• Ability to perform work requiring lifting and/or physical exertion may be required. (pick up and drop off mail)
• Problem Solving Ability to effectively resolve problems.
• Good Judgement Ability to apprise situations and make decisions or recommendations.
• Communication - Ability to assist employers over the phone or in writing with reporting and compliance requirements.
• Patience - Ability to assist potentially frustrated customers and providers with reporting eligibility and compliance requirements.

Minimum Qualifications

Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.

Contact Information:

Questions about this position should be directed to Samuel Denson at

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays 85%-95%of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.91% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.