IT Support and Operations Intern

JOB TITLE: IT Support & Operations Intern

Description:

We areseekinga motivated and eagerIT Support and OperationsIntern to join our is internship is an excellent opportunity for individuals looking to gain hands-on experienceby providing front-line includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity as well as implementing AI enabled applications. The intern will work as part of asupport and operationsteam to complete tasks with mentoring and can work full timehoursbut tend to workpart time during fall/winter and fulltime spring/summer.

Responsibilities:

Request Fulfillment

• Manage user requests for new software hardware and other IT-related services

• Ensuretimelyand efficient request fulfillment

Incident Resolution

• Provide first-level contact and problem resolution for allinternalusers

• Respond to inquiries diagnose problems and guide users through step-by-step solutions

TechnicalSupport

• Assistwith installation configuration and ongoing usability of system hardware and software

• Identify analyze and resolve hardware software and network-related issues

• Escalate problems to higher-level support when necessary

User Education

• Educate users on basic system use and best practices to enhance their knowledge and reduce future issues

• Maintain detailed records of user issues resolutions and help desk activities

• Update andmaintaintechnical documentation and knowledge base articles toassistin resolving future issues

Collaboration

• Work closely with other IT staff to address broader issues and implement improvements

Qualifications:

• Currentlypursuing or have completed (1) acollegedegree ininformation technology information systems computerscience electronics engineeringOR (2) CompTIA A NetworkandSecurity certifications

• Technical knowledge of hardware software and network systems

• Familiarity with remote desktop applications and help desk software

• Experience with Microsoft Windows Microsoft 365 and Azure AD

• Strong problem-solvinganalytical and creative thinking skills

• Excellent communication and collaboration skills

What We Offer:

• Hands-on experience with real-worldtechnical support and operations

• Mentorship from experienced professionals in the field

• Opportunity to work in a collaborative and innovative environment

• Potential for future full-time employment based on performanceand availability