Trustcall (Alert & Response) Technician 7511

We Build Homes For Sale Or Rent Across The Country

Job Location:

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Title:Trustcall(Alert & Response) Technician

Contract Type:Fixed Term6 monthsPart Time29 hours

Salary:28366.10 per annum pro rata

Reporting Office:Fiona GardensManchester

Persona:Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home estates etc with ad hoc office attendance as

Working Pattern:Monday Tuesday Thursday and Friday 9:15am to 5:00pm or 8:30am to 4:15pm

Closing Date:22ndFebruary 2026

Interview Dates:5thMarch 2026

Please click here for the role profile

Benefits Include:25 days Annual Leave rising to 30 days with length of service Bank Holidays Westfield Health Cash Plan excellent pensionplanand non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

Join ourL&Q Living Alert and Response Teamat L&Q:

If you are a caring individual and have a passion for supporting the most vulnerable in society apply today to join L&Q Living.

L&Q Living currently have an opportunity for aTrustcall(Alert & Response) Technician to join ourTrustcallteamon fixed term basis.

TheTrustcallservice aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides alarm call handling telecare equipment CCTV and out of hours repairs call handling.

This role will support the digital upgrade of L&Q Livings Telecare system.We are upgrading our alarm service with new fully digital alarm units capable of improved communication with our new digital call centre.

This will involve visitingclientsproperties to exchange old analogue equipment for new Digital enabled kit. Only basic technical knowledge will befor installation as most items are plug and playhowever full training and support will be given with this.

You willbe requiredto plan your own workload book appointments with customers over the phone travel to properties in a company vehicle to exchange install and test equipment at the agreedtimes.

If this sounds like you we would love for you to apply!

Your impact in the role:

You will be enabling the digital upgrade of our service throughout Trafford

Future proofing safety and security for our customers via a new improved service

Providing help informationsupportand reassurance to customers in a time of change

Ensuringaccuraterecord keepingand updating of paper documentation and CRM systemon a daily basis

Whatyoullbring:

Excellent customer service skills with relevant practical work experience in a customer focused environment

An awareness of issues and barriers older and vulnerable customers face with the ability toidentifythe needs of others and provide support and guidance

Excellent communication and interpersonal skills with the ability to make people feel at ease

Effective time management and organisational skills

Fullcurrentdriving licence

If yourequireany reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.

People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.

At L&Q we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out morehere.

Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Clickhereto find out more about L&Q and why you should join us!

#TJ

Required Experience:

Title:Trustcall(Alert & Response) TechnicianContract Type:Fixed Term6 monthsPart Time29 hoursSalary:28366.10 per annum pro rataReporting Office:Fiona GardensManchesterPersona:Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home estates etc with ad ho...