Fraud Specialist Host & Partner Relations (mfd)

As HomeToGos Host & Partner Relations Specialist you will be the human connection between hosts & partners and our product striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role directly advocating on behalf of our hosts and partners.

• The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms including but not limited to phone and emailwith a focus on first-contact resolution.

• During the first month you will get to know the Customer Experience team (Guest Partner and Host relations) and learn how to collaborate cross-team

• Within your first three months you will support the Host and Partner Relations team by enhancing daily operations and introducing new ideas.

• After six months in your role you will act as the teams eyes and ears for fraud. You will identify suspicious host behavior investigate anomalies in onboarding and help maintain a zero-fraud environment.

• At all times you will aim to resolve host & partner issues in an effective and timely manner and partner with the Product and Technical teams by providing clear documented evidence for complex bugs or fraud patterns.

• Prioritize the customer by demonstrating a genuine commitment to delivering an exceptional service experience.

• Communicate effectively in English (C1 level) with professional proficiency in German (B2) and/or French (B2).

• Bring at least two years of experience in customer service or hospitality; travel industry knowledge is a valuable asset.

• Engage with empathy and utilize strong interpersonal skills to build rapport with clients and colleagues.

• Have experience with Salesforce Jira other CRM and project management tools

• Are comfortable working with a team and have strong collaboration skills

• Are Tech-Savvy and arent afraid of the back office. You have experience (or a strong interest) in how APIs and software integrations (Channel Managers) work.

• Experience with fraud prevention tools like SIFT would be a strong plus

Your journey with HomeToGo is a two way street - weve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work including:

• Fair compensation:Competitive salary plus visa sponsorship and relocation support if youre joining from abroad.*

• Time off and flexibility:27 vacation days plus one extra per year of tenure (up to 32). Hybrid setup with up to50% remote work annually including from abroad.

• Dog-friendly offices:Bring your four-legged friend along our offices welcome well-behaved dogs.

• Learning and development:German classes masterclasses workshops and cross-team mentorship to support your growth.

• Mobility perks:Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.

• Travel benefits:Discounts on vacation stays via our HomeToGoFriends program for you friends and family. Plus exclusive deals with travel providers through theTravel Industry Card.

• Wellbeing support:Access to psychological support and mental health resources plus subsidized fitness via Wellhub.

• Union Berlin partnership:20% off official fan gear and other exclusive sponsor perks.

• Climate commitment:CSRD-compliant proud member of Leaders for Climate Action partnering with Plan A to set and track the Groups carbon footprint.

• And more:Were always evolving our benefits to support what matters most to our team.

*Certain conditions apply.

Check out what your future colleagues have said about us onGlassdoorandKununu!

Protect Yourself From Recruitment Scams
At HomeToGo we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:

• All legitimate job opportunities are listed on our officialCareers Page.

• Any communication from us will come from an@email address.

If you come across a suspicious job posting receive an unsolicited offer or are unsure about the legitimacy of a communication claiming to be from HomeToGo please reach out to us for verification via.

HomeToGo is the SaaS-enabled marketplace with the worlds largest selection of vacation rentals listing millions of offers from thousands of trusted partners including Vrbo and TripAdvisor. From vacation homes cabins beach houses apartments condos house boats castles farm stays and everything in between HomeToGo combines price destination dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014 HomeToGo operates localized apps & websites in more than 30 countries across Europe North America South America Australia and Asia-Pacific. HomeToGo also operates brands such as AMIVAC atraveo Casamundo e-domizil EscapadaRural Kurzurlaub Kurz Mal Weg and Wimdu.

HomeToGo is an Equal Opportunity Employer committed to hiring and nurturing exceptional talent representing various backgrounds perspectives and skills. We are authentically candid and open-minded fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications merit and business needs. We do not discriminate against race ethnic origin gender sexual orientation religion political ideological or religious views disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you arent completely confident that your experiences fit the job description criteria. We would really love to get to know you!