Senior Content & Experience Strategist
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Content & Experience Strategist
Location: Bengaluru
Role
We are actively seeking a skilled Senior Content & Experience Strategist to join our dynamic team. If youre passionate about crafting top-tier documentation and have a penchant for E-learning products we want to hear from you!
Key Responsibilities:
- Develop comprehensive documentation for our E-learning products including user manuals online help and instructional guides.
- Collaborate with cross-functional teams to ensure clarity accuracy and consistency across all documentation.
- Stay updated with product changes to ensure all documentation is current.
- Incorporate multimedia elements (e.g. videos graphics) to enhance user understanding.
- Gather feedback from stakeholders to continuously improve documentation processes.
- Help reduce the contact volume by helping customers self-serve their information needs.
- Curate content and develop strategies to provide a unified experience to users.
Skills
Education
Qualifications and Skills:
- Minimum four to five years of proven experience as a Technical Writer preferably in the E-learning domain.
- Strong proficiency in creating diverse types of documents tailored to different audiences.
- Excellent command over English both written and spoken.
- Ability to comprehend and translate complex technical information into user-friendly content.
- Familiarity with documentation tools and platforms.
- Strong analytical skills with the ability to plan prioritize and respond to changes quickly based on documented results and metrics.
Key Skills
- Income Tax
- General Maintenance
- Content Writing
- Flash
- Application Programming
