Network Security Engineer L1

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Weve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply our mission is to stay ahead of the curve and create a safer digital landscape for our partners and we think adding a Network Security Engineer L1 will up our cyber game.

The Network Security Engineer L1 will be responsible for firewall configuration changes basic troubleshooting turning up new clients and following up with clients regarding existing issues.

What youll be doing.

• Actively working tickets in the Network Security Engineer L1 Ticket Queue within the contracted SLA
• Follow up with open client tickets every 24 hours until closed
• Ensure all tickets are updated and assigned prior to leaving
• Follow through and/or escalate issues that cannot be resolved to Level 2 Engineers
• Available and logged in to receive phone calls at all times with exception to breaks and lunch
• Participate in training
• Provide 24x7 on-call support one week intervals based on the schedule
• Performs tasks as they may be assigned by the supervisor and team lead
• Monitor logs of devices in order to provide daily reports and analysis

What does it take to succeed in this role

• Working knowledge of the Fortinet Firewall
• Prior experience working in a network operations center or security operations center
• Hands on experience working with configurations on firewall and other security appliances
• Excellent verbal and written communication skills including experience documenting activities in a ticketing system
• Passion for learning and exploring the latest and best practices in network security
• Thorough understanding of basic networking principles and services
• Knowledge of firewalls
• Independent problem solving experience
• Security and/or Network Certifications (or equivalent) is a plus
• Recent graduates with good educational background or with CCNA are also welcome to apply
• Open to work on a shifting schedule.

In addition to your technical expertise we expect respect opinions and thoughtful input.

How we work.

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance We foster a culture of proactive awareness for our company and our customers who trust us to be an extension of their team. We are always looking for areas where we can innovate improve fix transform and revolutionize which ensures the protection safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement together.

We are hiring only from the Philippines due to location-based requirements.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300 employees are on a mission to protect our customers with comprehensive adaptive security services that maximize technology and automate responses while empowering security analysts to hunt for threats react and respond immediately. Its the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision Velocity Vigilance philosophy. Follow us on X and LinkedIn to learn more.