After Sales Technical Support Specialist

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

Service Team Manager

ABBs Automation business area enables customers to operate some of the worlds largest and most complex industrial infrastructures helping them outrun leaner and cleaner.
We offer a broad range of automation electrification and digital solutions for process hybrid and maritime industries including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your role and responsibilities:

As a Technical Support Specialist you are responsible to ABB front end Level 2 support organizations for all aspects of customer issue resolution during system design acceptance testing installation commissioning and long-term operation of installed systems. You will thereby interact closely with local ABB customer responsible project and service organizations as well as other PCP Level 3 organizations Product Management and R&D with occasional direct end customer contact.

The work model for the role is: Hybrid.

This role is contributing to the Automation group in the US.

You will be mainly accountable for:

Manage support cases concerning PCP products escalated by ABB front end Level 2 organizations maintaining complete transparency to all parties concerning identified issues current status and plan for resolution as well as ensure proper case documentation on closure.
Diagnose and Isolate problems through analysis of user problem descriptions review of log files remote diagnostics order to provide technical expertise to resolve identified issues.
Reproduce identified issues in lab environment in order to either provide proven resolution to callers concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects.
Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
Participate in meetings with front end L2 organizations other L3 centers L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions.

Qualifications

Bachelors Degree in Electrical Engineering Mechanical Engineering Computer Science Computer Engineering Software Engineering with 5 years of experience or HS Diploma with 7years of experience.
Professional experience in process automation business with sound knowledge and hands-on experience in servicing maintaining or commissioning of systems.
Preferably knowledge in ABB PAPCP products (800xA Harmony/Symphony Freelance etc.)
A high level of self-motivation curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset.
Demonstrated sense of ownership and responsibility working both individually and in a team.
Good English communication skills (both verbal and written).
Possible requirement for domestic and international travel in specific cases.

We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight teams turn ideas into impact and we define whats next. Run What Runs the World.

#ABBCareers

#RunwithABB

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Required Experience: