ServiceNow Solution Architect Manager

The opportunity

Were seeking a ServiceNow Solution Architect whos an encouraging team player is passionate about the ServiceNow platform and has a knack for producing an excellent customer experience and designing highly supportable solutions.

Your key responsibilities

• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work.
• Understanding client requirements and translating to these into workable system solutions creating architecture design documentation and ServiceNow roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements.
• Demonstrating product and technical leadership on ServiceNow engagements.
• Working with a team of technical and functional analysts solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.
  

To qualify for the role you must have:

• An ability to define at an architectural and design level of detail technical solutions aligned with client business problems
• Design and implement ServiceNow solutions based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements.
• Develop and maintain ServiceNow applications modules and integrations including but not limited to:IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Human Resources Service Delivery (HRSD) Source to Pay Security Operations (SecOps) Risk Management Now Assist.
• Leverage Integration Hub to create and manage integrations with third-party applications and services ensuring seamless data flow and process automation.
• Provide technical leadership and guidance to development teams.
• Ensure best practices in ServiceNow development and implementation.
• Troubleshoot and resolve issues related to ServiceNow applications.
• Stay updated with the latest ServiceNow features and enhancements.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL SOAP/REST Web Services LDAP JDBC/ODBC; well versed in CSDM 5.0 framework and an understanding of popular coding languages.
• A keen eye for detail with strong problem-solving skills and an ability to think outside the box.
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business.
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team

Skills and attributes for success

• Effectively manage diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Strong written and verbal communication presentation client service and technical writing skills coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge.
• Ability to lead a team of consulting and client professionals on multiple projects.
• Being a leader in our EY ServiceNow practice mentoring our team members through career coaching
• A strong work ethics.

Ideally youll also have:

• ServiceNow certifications
• Consulting Experience

Education

• A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline; supported by experience in a similar technical environment

What we look for

Were interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy this role is for you.

This job posting relates to an existing vacancy within our organization.

What we offer

The EY benefits package is designed to support your physical emotional financial and social wellbeing. Our extensive benefits include comprehensive medical dental and prescription drug coverage as well as mental health benefits a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off including personal days vacation days and additional firm-wide holidays along with the option to purchase extra vacation days. Employees can take advantage of EYs exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity education relevant experience knowledge and applicable skill sets.

• Vancouver & Toronto : $110000 to $160000
• Victoria : $99000 to $149000

Are you ready to shape your future with confidence Apply today.

To help create the best experience during the recruitment process please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Métis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.