Client Services Intern

Critical Mass Internship opportunities are part of our Trailhead Program and will provide a 12-week jump-start to your career. The program is a fast-track to launch your career through regular learning opportunities mentorship client work exposure while also getting paid. We aim to show you all the amazing work we do here at Critical Mass and to support you as part of the team! You will have the opportunity to try the digital agency world through multiple internship and client projects to see if its for you!

Our internship will run from May 26 August 14.

As a Client Service Intern you support theClient Services Teamto expertly manage and grow client relationships. Organizing status meetings preparing presentations documenting meeting minutescoordinating meetings travel and expenses requires you to be thorough and detail-orientedbut youve got that covered. Youre eager to put your outgoing personality to the test by gaining experience in effective team communication. And youll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders.

You will:

• Develop trusting relationships with clients and partner agencies.
• Represent Critical Masss values and mission.
• Begin to understand and showcase Critical Mass service offerings.
• Organize and set agendas for weekly client meetings.
• Assume ad-hoc requests and assist in the coordination preparation and promotion ofprojects and special events.
• Prepare appropriate presentations and present data from varying sources.
• Liaise with Client Services and Project Management teams.
• Schedule meetings and facilitate meeting needs with internal teams departments clients and vendors.
• Liaise and communicate on behalf ofClientServices department.
• Coordinate between agencies regarding client information and document sharing meeting scheduling and communication maintenance.
• Support Marketing and Business Development department teams as required.
• Begin to understand financial literacy per account.
• Further develop digital acumen and performance marketing.
• Grow your knowledge of digital marketing and trends in the industry.

You have:

• Highly proficient skills in Microsoft Office Suite PowerPoint and Keynote.
• Excellent word processing skills.
• Excellent oral and written communication skills.
• A thorough detail-oriented mindset where organization is prioritized.
• Ability to multi-task and meet tight deadlines.
• Ability to work well under stress and in a dynamic environment.
• An outgoing self-motivated and assertive personality.
• Good balance between working independently and working with a team.
• Effective interpersonal skills and the ability to be a global thinker.
• Ability to proactively and diligently follow up with teams.
• Good use of tact and judgment.
• In your second or third year of university study or the first year of a two-y ear educational program.

The Talent Team at Critical Mass is focused on ensuring we provide the best training onboarding and employee experience possible! Our new hires & employees are the future of our organization and we want to set you up for long-term an effort to do so we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to:


Strengthen opportunity for continuous learning.
Improve collaboration and team relationships.
Increase employee engagement.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings filter keywords during the review of prospective candidates and in some cases transcribe interviews with our recruiters. Human review remains central to the process and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:

Intern